Customer Support Specialist

Job not on LinkedIn

🕒 September 15

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $55k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Granum

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🔌 API

👥 B2C

☁️ SaaS

API • B2C • SaaS

Granum is an online image hosting and sharing service that lets users upload, organize, and embed images and albums. It supports drag-and-drop uploads, direct image links, BBCode/HTML embed codes, configurable auto-delete timers, and a freemium/Pro subscription with higher limits and API access. The platform emphasizes easy sharing, multilingual support, and simple account management with privacy controls and terms of service.

📋 Description

• Field tier 1 customer inquiries by phone, email, chat, and ticketing system across products and services • Troubleshoot customer issues and resolve them with attainable solutions • Evaluate and escalate product bugs to development • Provide feedback to develop support processes • Contribute technical writing to knowledge bases, FAQs, Help Center, training materials, and internal documentation • Take ownership of customer issues and provide thorough, thoughtful, and timely resolutions • Work cross-functionally with other members of the organization

🎯 Requirements

• A bachelor’s degree or equivalent experience • Proven ability to diagnose, troubleshoot, and resolve technical issues for a SaaS product • Ability to apply sound judgment and product knowledge to deliver timely solutions • Fast learner with a track record of mastering new technical tools and systems • Skilled in providing professional, responsive, and technical assistance to business stakeholders (B2B support) • Previous experience in a high-volume support/customer service role • Analytical mindset with strong research and problem-solving skills • Applicable technical writing skills • Ability to multitask and prioritize trouble tickets • Clear and concise communication skills • Strong growth mindset and desire to learn • Natural puzzle-solving ability • Must have proper work authorization to work for any employer in Canada or the U.S. without company sponsorship

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with multiple plan options for U.S. employees • HSA/FSA accounts • Disability and life insurance • Employer-funded HSA-based benefits plan with drug, dental, and mental health coverage for Canada employees • 401(k) matching for U.S. employees • RRSP matching for Canada employees • Tailored career development conversations • Support for tools, courses, and resources • Unlimited Paid Time Off • Paid company holidays • Company-wide winter break from December 24 to January 1 • Collaborative, supportive, and fun team culture