Customer Service Representative

🕒 July 23

🌶️ New Mexico – Remote

🌶️ New Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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ibex

WebsiteLinkedInAll Job Openings

10,000+ employees

ibex is

📋 Description

• Provide guidance on provider networks, referrals and pre-authorizations. • Troubleshoot and resolve issues related to billing, payments and coverage. • Ensure compliance with HIPAA regulations when handling sensitive member information. • Collaborate with internal departments to resolve complex member concerns. • Maintain accurate records of customer interactions and resolutions in CRM systems. • Meet performance metrics such as response time, resolution rate and customer satisfaction scores. • Stay updated on policies, state regulations and healthcare industry changes.

🎯 Requirements

• Previous customer service experience, preferably in healthcare or insurance. • Strong verbal and written communication skills. • Independent decision-making and problem-solving skills with the ability to remain calm under pressure. • Ability to handle high call/chat/email volumes effectively. • Proficiency in computer applications, including CRM and customer support platforms. • Ability to work flexible shifts, including weekends and holidays. • Must be 18 years or older • High school diploma or equivalent • Must reside in the state of New Mexico

🏖️ Benefits

• Paid training • A culture that celebrates YOU • Opportunities for growth and advancement • A team that’s got your back