Director of Partner Operations

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🕒 June 5

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iCert Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

iCert Global is a professional certification training provider that offers a wide array of courses across various domains, including project management, business analysis, IT service management, agile and scrum strategies, quality management, cloud technology, and cybersecurity. The company provides instructor-led online classes, e-learning options, and corporate training programs designed to empower individuals and enterprises. Through globally recognized certification courses, iCert Global aims to help learners advance their careers and stay competitive in a fast-evolving job market.

📋 Description

• Operationalize the partner and alliances operating model, embedding AI-driven insights, automation, and scalable decision frameworks • Translate business goals into scalable programs, KPIs and predictive performance models • Serve as the central connector across teams, ensuring alignment and execution through shared data, insights, and AI-enabled workflows • Lead cross-functional programs including co-sell and joint GTM initiatives, leveraging automation to improve speed and consistency • Influence outcomes through data storytelling, analytics, and intelligent insights • Support partner-led demand generation and customer success alignment through data-backed segmentation and performance optimization • Build and manage partner pipeline and forecasting frameworks incorporating predictive analytics and trend modeling • Provide data for business review cadences (QBRs/MBRs) using automated reporting and performance insights • Deliver performance insights and recommendations to leadership • Develop dashboards, reporting frameworks, and AI-enabled insights to support faster, better decisions • Evaluate and implement modern tools (e.g., Salesforce, BI platforms, AI copilots, automation solutions) to enhance partner operations

🎯 Requirements

• 8+ years of experience in partner operations, alliance management, or a similar role. • Experience in a high-growth SaaS, cloud, or AI environment • Expertise in developing A-based dashboard reporting and data analysis agents. Strong analytics and dashboarding expertise (Salesforce, Excel, BI tools) • Proven ability to lead through influence across stakeholders • Experience building operating frameworks, governance, and scalable processes • Excellent communication, project management, and prioritization skills

🏖️ Benefits

• Robust medical (physical & mental vision and dental benefits • Employee assistance program (EAP) • Equity (RSUs) and shared ownership in the company • Generous 401K match • Flexible work environment • Paid maternity and paternity leave • Generous holiday and PTO program • CaaS (coaching as a service) • Annual personal development allowance • 7 Days for Humanity – 7 paid volunteer days annually • Global and regional DEIB steering committees, employee resource groups (ERGs) • Global DEIB training programs and guest speakers throughout the year