Platform & Governance Lead Architect – ServiceNow, CM

🕒 September 1

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $98.6k - $202.8k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ICF

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1969

💼 Consulting

🏛️ Government

🏥 Healthcare

💰 $29M Grant on 2023-03

Consulting • Government • Healthcare

ICF is a global consulting firm founded over 55 years ago that partners with governments, businesses, and communities to deliver data-driven, technology-enabled solutions for complex public- and private-sector challenges. Its work areas include digital modernization, data analytics, resilience and adaptation, energy planning, federal health programs, disaster management, and infrastructure and transportation support. ICF provides consulting, program implementation, and advisory services to drive measurable outcomes and build community resilience.

📋 Description

• Provide expert guidance on ServiceNow capabilities, customization, and best practices • Lead ServiceNow solution design and architecture aligned with client requirements • Identify and solve potential solution challenges • Support implementation and provide technical oversight • Ensure delivery follows ICF and ServiceNow standards and processes • Oversee ServiceNow integrations with other systems and applications • Ensure data consistency and integrity across platforms • Analyze and optimize performance and address bottlenecks • Design quality assurance plans and ensure technical deliverables meet standards • Work with project managers to maintain project scope and timelines • Communicate project status to practice leadership and clients • Support deployment registrations to maintain ServiceNow partner status • Design security plans and ensure compliance with security requirements • Create architecture diagrams, design specifications, and implementation guidelines • Contribute to the knowledge base and lead knowledge-sharing sessions • Stay current with ServiceNow, integrated technologies, tools, and industry trends • Build and maintain client relationships • Mentor and coach ServiceNow professionals and tailor growth plans • Foster relationships among ICF, ServiceNow, and clients • Facilitate collaboration and issue resolution • Develop client roadmaps and identify opportunities for ICF services and ServiceNow license sales • Present proposed solutions to potential clients • Collaborate with proposal teams on technical proposals and oral presentations

🎯 Requirements

• 8+ years of experience implementing or architecting ServiceNow solutions • Experience implementing at least two of: HRSD, ITSM, Discovery, Service Mapping, or Software/Hardware Asset Management • Must hold an active Top Secret Clearance • Must reside in the U.S. • Must be authorized to work in the U.S. • All work must be performed in the U.S. • Preference for ServiceNow Certified System Administrator, ServiceNow Certified Master Architect, or ServiceNow Certified Application Developer certification • Experience with Integration Hub, REST API, and custom integration scripting • Extensive ServiceNow platform and third-party technology experience • Proficiency in JavaScript, GlideScript, and other relevant languages • Experience designing and leading complex solutions and integrations • Expertise in system architecture and design principles • Excellent written and oral communication skills • Problem-solving and critical-thinking abilities • Communication, presentation, and stakeholder management skills • In-depth understanding of ServiceNow best practices and industry trends • Conflict resolution skills

🏖️ Benefits

• Equal opportunity employer • Reasonable accommodations for disabilities, disabled veterans, and sincerely held religious beliefs • Confidential accommodation support • Benefits information provided through the Transparency in Coverage Act