Customer Success Specialist – EST Shift

🔥 29 minutes ago

🏈 North America – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iClosed

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

iClosed is a SaaS scheduling and lead-capture platform designed for high-ticket sales teams. It captures leads before showing booking availability, qualifies and disqualifies prospects, conditionally routes invites to the right closers, automates SMS/email follow-ups, and tracks calls and conversions by channel. iClosed integrates with CRMs, ad platforms (Meta/Hyros), and thousands of apps, and adds features like credit-score enrichment to ensure only buyers reach calendars and improve close rates.

📋 Description

• Lead customer onboarding and success calls • Help teams get set up and realize value from iClosed • Contact canceled and at-risk accounts, identify issues, and work toward meaningful resolutions • Follow up on failed and overdue payments before account interruptions occur • Help customers with plan questions, expansion opportunities, and add-ons such as Multi-Booking • Identify recurring blockers and coordinate with Support and Billing • Maintain accurate account notes and customer follow-ups • Support customer retention and growth from onboarding through account-saving conversations

🎯 Requirements

• At least two years of experience in SaaS Customer Success, Account Management, or a similarly customer-facing role • Fluent English, written and spoken • Full availability during EST shift hours • At least 4 hours of overlap with the CET-based team • Confident on live calls • Comfortable discussing churn, price, missed expectations, and overdue payments • Ability to understand new software workflows and explain next steps without excessive technical detail • Commercial awareness and good judgment • Strong follow-through and ownership • Experience with high-ticket sales funnels, sales operations, booking systems, or sales teams is a plus • Familiarity with CRM tools and automations including HubSpot, Close, Pipedrive, Zapier, Make, and Stripe is a plus • Experience running onboarding demos or building retention processes is a plus • French is a plus • Short 2–3 minute Loom video required as part of the application

🏖️ Benefits

• Fully remote role with a flexible working environment • Performance bonuses • Opportunities for growth • Competitive compensation • Opportunity for long-term collaboration