Premium Solutions Manager

🕒 July 21

🌽 Illinois, New York – Remote

🌽 Illinois – Remote 🗽 New York – Remote

💵 $75k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

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iDeals

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

iDeals is a global company offering numerous career opportunities across various fields such as customer support, engineering, information technology, marketing, and sales. With locations in Brazil, Frankfurt, India, Madrid, Milan, Prague, and Ukraine, iDeals provides positions ranging from entry-level customer support roles to senior engineering and technical management roles. They focus on helping businesses across the globe through collaboration and innovation, encouraging applications and referrals to build a diverse team. The company emphasizes their global impact and commitment to aiding business growth.

📋 Description

• Enable strategic and premium clients to execute their projects successfully through high-touch operational execution, product guidance, and workflow coordination • Build trusted operational relationships primarily with the deal execution team, while maintaining credibility with other stakeholders when required • Guide clients during onboarding, project launch, migrations, and other critical project phases • Run regular check-ins with the client team and internal sales account owner to surface early warning signs early, before they escalate • Use AI-assisted and conventional tools to proactively identify risks, errors, or friction points before they surface as client-reported issues • Advise clients on best-practice setup, permissions, workflows, governance structures, Q&A processes, reporting, and user management • Investigate clients' issues, identify root causes rather than symptoms, and resolve hands-on or propose practical workarounds • Perform operations within the data room: user invitations, permissions setup, redaction, translation, migrations, exports, Q&A configuration, and so on directly or by coordinating the Professional Services team • Coordinate with Sales, Product, Customer Support, Legal, Security, Professional Services, and Operational teams to resolve client-critical matters efficiently • Ensure accurate documentation of client requests, actions, decisions, escalations, and follow-up items • Share recurring issue patterns, workarounds, and best practices with Customer Support, Sales, and Product teams • Contribute to retention and expansion outcomes indirectly by improving client experience, product adoption, operational confidence, and trust in Ideals

🎯 Requirements

• 2+ years of experience in a Solutions Manager, Account Manager, Technical Account Manager, Sales Engineer, or Customer Support role – ideally supporting high-stakes or deadline-driven B2B clients • Comfortable operating in fast-paced, high-pressure environments where deadlines are measured in hours, not weeks • Clear, confident communicator – able to explain complex technical issues simply, in writing and in live conversation • Naturally client-driven, with strong emotional intelligence and the judgment to know when to guide, when to execute, and when to escalate • Sharp analytical and problem-solving skills, with a knack for finding root causes and real solutions, not just high-level advice • Highly organized and proactive self-starter, comfortable managing multiple concurrent priorities without close supervision • Native-level proficiency in English; additional business languages are a plus

🏖️ Benefits

• Remote-first flexibility to shape your ideal workday • Home workplace budget • Co-working expense coverage • Individual IT budget for extra equipment • Top-tier tech and AI-powered tools • Access to Ideals Academy with numerous courses • Investment in external learning and development activities • Guidance in Personal Development Plan creation • Professional literature and subscriptions coverage • Support of your passion as a speaker or writer • Internal talent mobility opportunities • 100% employer-paid health insurance for US employees with a 401(k) match program • Mental health activities reimbursement • Funding for sports competitions • 20 business days of annual leave • Paid health-related time off • Budget for meetups with your local team • Generous internal referral program