Technical Support Engineer

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May 2

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IDEMIA National Security Solutions

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Cybersecurity • Security • Government

IDEMIA National Security Solutions is a company specializing in identity verification and secure credentialing solutions, catering primarily to U. S. government agencies. Known for their advanced identity matching and biometric access control technologies, IDEMIA NSS provides a range of services, including secure credentials, enterprise identity solutions, and tactical operations support. Their services are designed to enhance national security by offering fast and secure identity vetting and verification, ensuring both physical and digital asset protection. With over sixty years of experience, the company leverages extensive hardware, software, and services to provide consistent and reliable solutions for national security missions.

51 - 200 employees

🔒 Cybersecurity

🔐 Security

🏛️ Government

📋 Description

• Travel to and obtain access to IDEMIA NSS product installations at U.S. Navy, U.S. U.S. Army, Marine Corps, or other DoD NSS customer sites. • Obtain product installation access via a controlled computer with a virtual desktop. • Connect to local hardware for system administration. • Work closely with remote teams to communicate and log errors. • Conduct onsite troubleshooting and/or routine maintenance as required. • Perform Tier 1 equipment troubleshooting. • Under the direction of the Program Director and Product Manager assist with organizing, directing, and managing enrollment events at DoD installations. • Enrolling approved DoD personnel by using an iPad tablet and NSS software to capture various individual data. • Maintain initial and annual security compliance training including online annual DoD and U.S. government classes such as Cyber Awareness.

🎯 Requirements

• General Linux experience • Ability to obtain an active Secret Security Clearance • Common Access Card holder • Ability to access a U.S. DoD installation with Common Access Card • Knowledge of DoD base access • Ability to travel to designated locations for installation access • Fluent in English, additional regional languages a plus

🏖️ Benefits

• Equal Opportunity Employer • Affirmative Action Plan