IFB Solutions
501 - 1000 employees
Founded 1936
🏭 Manufacturing
🏥 Healthcare
📦 Logistics
Manufacturing • Healthcare • Logistics
IFB Solutions is a national nonprofit organization that creates employment, training, and vocational opportunities for people who are blind or visually impaired. Through partnerships with the AbilityOne Program and commercial entities, it operates manufacturing, workforce services, base supply centers, an Amazon storefront (Pinnacle Mercantile), low-vision centers and community programs to provide jobs, products and services while supporting independence and economic security for its participants. IFB Solutions also fundraises and partners to expand its workforce services and community impact.
Customer Care Professional – Soft Sales
🕒 June 30
🌲 North Carolina – Remote
💵 $13 - $14 / hour
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
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IFB Solutions
501 - 1000 employees
Founded 1936
🏭 Manufacturing
🏥 Healthcare
📦 Logistics
Manufacturing • Healthcare • Logistics
IFB Solutions is a national nonprofit organization that creates employment, training, and vocational opportunities for people who are blind or visually impaired. Through partnerships with the AbilityOne Program and commercial entities, it operates manufacturing, workforce services, base supply centers, an Amazon storefront (Pinnacle Mercantile), low-vision centers and community programs to provide jobs, products and services while supporting independence and economic security for its participants. IFB Solutions also fundraises and partners to expand its workforce services and community impact.
📋 Description
• Provide excellent customer service via phone, email, SMS, or chat • Actively listen to customers' needs and offer solutions • Utilize soft sales techniques to offer product recommendations • Build and maintain positive customer relationships • Meet individual and team performance metrics • Maintain accurate records of customer interactions
🎯 Requirements
• High school diploma or equivalent • 1 year of experience in customer service call center position • 1 year of sales experience • Excellent communication skills • Basic computer skills including Microsoft Office • Bilingual (English/Spanish) preferred • Ability to work flexible hours
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development
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