Customer Success Manager – Utilities

2 days ago

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $125k - $145k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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IFS

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Enterprise • SaaS • Artificial Intelligence

IFS is an enterprise software company providing solutions for various industries, including aerospace and defense, construction and engineering, energy, utilities, and resources, manufacturing, services, and telecommunications. The company offers a wide range of software products, including enterprise asset management, field service management, enterprise resource planning, and solutions leveraging artificial intelligence such as IFS. ai. These solutions are designed to optimize asset lifecycle management, improve customer engagement, and enhance operational efficiencies. IFS Cloud provides a comprehensive platform for digital transformation, helping businesses to harness data and drive insights across their operations.

5001 - 10000 employees

Founded 1983

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Secondary Market on 2022-03

📋 Description

• Build and maintain strong relationships with customer executives and senior stakeholders to understand business objectives, KPIs, and transformation goals. • Lead the creation and execution of tailored Success Plans that map directly to customer outcomes and enable measurable value realization. • Act as the primary point of accountability for customer success during and after solution deployment. • Foster high customer satisfaction by anticipating needs, resolving concerns, and enabling customers to achieve their strategic goals. • Support renewal activities for subscriptions and services by demonstrating ongoing value and helping ensure continuous engagement.

🎯 Requirements

• 8+ years in customer-facing roles, preferably in enterprise SaaS or enterprise software environments. • Proven experience managing complex delivery programs for large, asset-intensive customers in sectors like Energy, Utilities, Transportation, or Manufacturing. • Bachelor's or Master’s degree in business, engineering, computer science, or a related field. • Prior experience with IFS or Copperleaf Applications is highly desirable.

🏖️ Benefits

• Flexible paid time off, including sick and holiday • Medical, dental, & vision insurance • 401K with Company contribution • Flexible spending accounts • Life insurance and disability benefits • Tuition assistance • Community involvement and volunteering events