Customer Solutions Specialist

🕒 4 days ago

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IGS Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚡ Energy

🛍️ eCommerce

Energy • eCommerce

IGS Energy is an energy services company that provides a variety of energy solutions for both residential and commercial customers. They offer green electricity, carbon-neutral natural gas, solar energy solutions, and home warranties. The company aims to provide clean, reliable, and affordable energy while supporting renewable projects such as wind, solar, and hydro power. IGS Energy also specializes in delivering customized energy strategies to help protect businesses from market volatility. Their services include designing and installing LED lighting solutions, operating compressed natural gas fueling stations, and offering comprehensive energy management strategies. With a focus on innovation and sustainability, IGS Energy strives to lead positive change for the environment and their communities.

📋 Description

• Build customer connections through IGS Energy’s sustainability journey • Educate customers about IGS products, sustainability initiatives, green energy, and residential commodity and warranty markets • Deliver exceptional customer experiences by building rapport around customers’ business and personal needs • Use consultative analysis to identify upsell and cross-sell opportunities • Drive sales and retention through customized solutions and product education • Meet customer experience, retention, and sales standards while following departmental goals, policies, and procedures • Navigate systems, procedures, and resources to resolve customer inquiries accurately and promptly • Set up new service, process payments, and arrange payment plans while handling sensitive customer information • Follow up on customer inquiries to ensure satisfactory resolution • Complete additional assigned duties

🎯 Requirements

• Flexibility to work Monday–Friday, 11:00am–8:00pm, and rotating Saturdays, 9:00am–3:00pm • Strong interpersonal, verbal, and written communication skills • Results-oriented approach • Excellent customer experience and conversational skills • Ability to identify and overcome customer objections • Ability to multitask effectively and adhere to a weekly set schedule • Genuine desire to grow and learn; receptive to feedback • Ability to contribute positively to a team-oriented work environment • Basic knowledge of Windows, MS Office Suite, and Internet Explorer • High school diploma or equivalent • Two years’ experience in a customer-facing environment preferred • Must be authorized to work in the United States on a full-time basis • Current or future sponsorship is not supported or available

🏖️ Benefits

• Comprehensive medical coverage with free telehealth • Dental coverage • Vision coverage • Employer health savings account contributions • Headspace support • Free mental healthcare visits for employees and dependents • Maven family planning support • Paid family and caregiver leave • Fertility, adoption, and surrogacy services • 401(k) plan with company match • Financial wellbeing tools • Paid time off • Tuition reimbursement • Paid leaves • Employee hardship fund • Additional perks • Annual incentive plan based on company performance • Team or individual incentives