Scheduling Coordinator

Job not on LinkedIn

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IKS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

💰 Seed on 2006-12

Healthcare • Artificial Intelligence • SaaS

IKS Health is a healthcare technology and services company that provides an AI-driven, agentic care enablement platform combining human expertise with automation to connect clinical, operational, and financial workflows. Their offerings include revenue cycle management, patient access, denial prediction and optimization, medical coding, virtual scribing and ambient AI documentation, clinical documentation improvement, care coordination, and value-based care optimization. IKS Health serves health systems, physician enterprises, ambulatory and specialty practices, focusing on reducing clinician burden, improving financial performance, and increasing operational efficiency.

📋 Description

• Handle high-volume inbound and outbound calls to schedule, reschedule, or cancel patient appointments across multiple specialties • Capture and verify complete, accurate patient demographic and insurance details during the scheduling process • Perform basic real-time insurance eligibility checks and inform patients of copays, balances, or required referral/prior authorization needs prior to their visit • Adhere to provider-specific scheduling templates, visit-type rules, and clinical guidelines to optimize clinical flow and capacity utilization • Place outbound reminder calls, follow up on missed appointments/no-shows, and manage recall waitlists to keep provider calendars full • Resolve patient inquiries, handle sensitive interactions with empathy, and escalate complex issues appropriately • Maintain compliance with HIPAA guidelines, patient privacy laws, and IKS/White-Wilson operational standards • Meet or exceed daily performance metrics related to call handle time, schedule accuracy, quality assurance scores, and attendance

🎯 Requirements

• High school diploma or equivalent required • 1+ years of experience in a healthcare contact center, medical scheduling, or patient access role • Familiarity with medical terminology, insurance types (Commercial, Medicare, Medicaid), and basic RCM concepts • Experience utilizing Electronic Health Record (EHR) and Practice Management (PM) scheduling software • Exceptional phone etiquette, active listening, and a compassionate approach to patient care • High accuracy in data entry for patient registration and insurance capture • Ability to handle anxious or frustrated patients with composure and professionalism • Ability to navigate multiple software applications simultaneously in a fast-paced environment • Strong self-management skills in a high-volume call center setting (remote)

🏖️ Benefits

• Benefits after 3 months of employment (1 month of training counts towards your start of employment) • Healthcare • Paid time off