Customer Service Representative

🔥 7 minutes ago

🇨🇦 Canada – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IKS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

IKS Health is a healthcare technology and services company that combines AI-driven software and human expertise to streamline clinical, operational, and financial workflows across the care journey. The company provides platform-based solutions including revenue cycle management, patient access, denial prediction and optimization, medical coding, clinical documentation (ambient AI scribe, virtual scribing, transcription), care team enablement, and value-based care/risk optimization. IKS Health serves health systems, physician enterprises, ambulatory and specialty practices, and emphasizes human-in-the-loop agentic AI built on cloud technologies to reduce administrative burden, improve financial performance, and enhance care quality.

📋 Description

• Provide Contact Center Support to clients’ “Early Out Service” patients • Meet production standards for inbound and outbound calls • Meet quality assurance standards • Maintain quality customer service by following company and customer-specific policies and procedures • Participate in company-offered education opportunities and maintain knowledge of services and information systems • Protect confidential customer information • Process miscellaneous paperwork and documentation • Assist callers with medical billing questions, financial assistance programs, payment plans, and payment processing • Schedule callbacks as needed • Collaborate with team members • Perform additional tasks assigned by the supervisor or call center management

🎯 Requirements

• Must be available to work 11 AM to 8 PM PST (2 to 11 PM EST), Monday–Friday • High-speed home internet (not cell-based internet) • Ability to test home internet speed to ensure adequate bandwidth • Excellent written and oral communication and interpersonal skills • Strong organizational, multitasking, and time-management skills • Detail-oriented and able to follow through on issues to resolution • Ability to work independently and as a team member • High School Diploma or equivalent combination of education and relevant experience • Preferred: one year or more of customer service support over the phone in a remote setting

🏖️ Benefits

• Benefits after 3 months of employment (1 month of training counts towards start of employment) • Healthcare • Paid time off • Incentive pay