Customer Service Representative

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IKS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

IKS Health is a healthcare technology and services company that combines AI-driven software and human expertise to streamline clinical, operational, and financial workflows across the care journey. The company provides platform-based solutions including revenue cycle management, patient access, denial prediction and optimization, medical coding, clinical documentation (ambient AI scribe, virtual scribing, transcription), care team enablement, and value-based care/risk optimization. IKS Health serves health systems, physician enterprises, ambulatory and specialty practices, and emphasizes human-in-the-loop agentic AI built on cloud technologies to reduce administrative burden, improve financial performance, and enhance care quality.

📋 Description

• Handle inbound and/or outbound calls pertaining to patient concerns with billing statements and/or collect past due balances • Communicate with patients via inbound and outbound phone calls • Provide knowledgeable answers to questions regarding medical bills and accounts • Adhere to regulatory compliance areas, policies and procedures, including HIPAA requirements • Provide timely responses to questions and issues related to benefits, billing, claims, payments, and related matters • Review and analyze insurance Explanation of Benefits to determine patient responsibility, adjustments, and write-offs • Explain charges and communicate requirements, policies, and procedures regarding patient financial care services and resources

🎯 Requirements

• Excellent organization, customer service and communication skills • Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools • Problem solving skills, good judgment, attention to detail, and follow-through • Ability to multi-task and work within multiple systems at the same time • Able to work with little to no supervision • 1 year experience working with Electronic Medical Record systems • 1 year Patient contact center (call center) experience • 1 year experience in customer service • Understanding and adherence to HIPAA and compliance requirements • Ability to maintain appropriate levels of confidentiality • Ability to work in a culturally diverse organization

🏖️ Benefits

• Comprehensive 4-week training program • Opportunities for career growth • Benefits after 3 months of employment • Healthcare • Paid time off • Incentive pay