Field Applications Scientist

🔥 1 hour ago

🇨🇦 Canada – Remote

💵 $81.8k - $122.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Illumina

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

💰 $750M Post-IPO Debt on 2023-01

Healthcare • Consulting • Manufacturing

Illumina is a leading company in the genomics field, providing innovative technologies for the analysis of genetic variation and function. They offer a wide range of products and services, including sequencing platforms, microarray technology, library preparation kits, bioinformatics software, and comprehensive genomic solutions. Illumina's next-generation sequencing platforms are used for various research and clinical applications, such as cancer research, reproductive health, and genetic disease detection. The company is dedicated to improving human health by enabling researchers and clinicians to accelerate their genomic discoveries and applications, ultimately impacting precision medicine and life sciences globally.

📋 Description

• Enable customer success within the assigned territory • Coordinate new installations, including facility inspections and instrument validation • Answer questions about customer laboratories, experimental design, workflow best practices, and data storage and analysis • Conduct on-site customer training on Illumina microarray, next-generation sequencing, library preparation, bioinformatics, consumables, and related products • Troubleshoot customer complaints involving biochemistry, assays, experimental design, software, instruments, and user technical skills • Escalate issues to internal resources to maximize customer uptime and minimize customer effort • Communicate technical product updates to customers and Sales counterparts • Collaborate with Service and Support, Marketing, Sales, Customer Service, and Quality teams • Support sales growth and customer satisfaction through consulting, presentations, workshops, wet-lab demonstrations, and seminars • Manage customer relationships, understand customer goals, set product and performance expectations, and gather competitive intelligence • Support new product development through alpha and beta testing • Communicate strategic and competitive customer feedback to Sales, Marketing, and product development teams • Participate in departmental project teams and execute project plans • Prioritize responsibilities to achieve departmental performance metrics • Represent Illumina professionally, ethically, and morally

🎯 Requirements

• Knowledge of genomics, sequencing applications, and methods applicable to Illumina technology • Proficiency with general laboratory best practices and common molecular biology techniques • Proven ability to troubleshoot and resolve technical issues • Strong written and verbal communication skills • Superior presentation and training skills • Ability to work independently and collaboratively • Commitment to outstanding customer service • Ability to operate in a fast-paced, rapidly changing environment • Capacity to maintain composure in stressful situations • Willingness to travel up to 50% • Typically requires a Master’s degree in Biochemistry, Molecular Biology, Genetics, or a related field and 3+ years of experience; or a PhD; or equivalent work experience • 3+ years of biotech experience preferred • Prior field experience supporting customers in a highly technical field helpful • Understanding of genotyping data analysis software and bioinformatics tools helpful • Experience with lab or liquid-handling automation helpful • Capacity to interact with principal investigator-level scientists, bioinformaticians, and laboratory personnel • Must not require visa sponsorship

🏖️ Benefits

• Variable cash program (bonus or commission) • Equity may be included for eligible roles • Access to genomics sequencing • Family planning benefits • Health, dental, and vision benefits • Retirement benefits • Paid time off • Employee Resource Groups offering career development experiences, cultural awareness, and social responsibility opportunities • Accommodation support for the application or interview process

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