Technical Representative

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iLOQ

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔐 Security

🏢 Enterprise

🔧 Hardware

💰 Venture Round on 2019-01

Security • Enterprise • Hardware

iLOQ is a company that offers innovative smart-locking solutions, providing secure, convenient, and flexible access management for various environments. Their technology is battery-free, wire-free, and does not require an internet connection which results in low lifecycle costs and minimal environmental impact. iLOQ's solutions are used in residential properties, public and commercial spaces, and critical infrastructure. They focus on enhancing security and efficiency with smart keys and smartphone-enabled access, supported by a user-friendly cloud-based management system. Their solutions are designed for easy retrofitting without the need for extensive modifications.

📋 Description

• Respond to and resolve support tickets through the company's ticketing case management system • Resolve customer queries, document solutions, and escalate complex cases when needed • Provide basic product and software training for iLOQ's U.S. and Canadian sales teams, channel partners, and end users/customers • Collaborate with iLOQ's global technical teams to resolve customer issues and share best practices • Conduct software and hardware training sessions • Uphold iLOQ's core values and commitment to innovation • Support iLOQ's customers and sales teams across various industry verticals • Ensure seamless support for electromechanical locks, cylinders, and digital locking systems

🎯 Requirements

• Minimum 3 years of experience in a technical support, technical services, customer support, field support, or similar role supporting technical products • Experience within access control, electronic security, smart locking, electromechanical locking, building technology, IoT devices, or comparable technical environments is highly desirable • Strong understanding of modern mobile technologies, digitalization trends, and connected electromechanical solutions • Experience supporting customers across a variety of industries, market segments, or customer types • Experience with mobile applications, Bluetooth-enabled devices, access control technologies, electronic security systems, electromechanical locking solutions, or similar technologies is desirable • Experience using ticketing or case management systems is an advantage, but not essential • Proficiency in Microsoft Office, particularly PowerPoint • Exceptional written and verbal customer service and communication skills • Structured, detail-oriented mindset with strong troubleshooting and problem-solving abilities • Positive attitude and ability to collaborate effectively across multiple departments and international teams • Strong analytical and time-management skills, with ability to manage multiple priorities and complex support cases • Self-sufficient, organized, pragmatic, and proactive approach to work

🏖️ Benefits

• Competitive compensation with excellent healthcare benefits • 401(k) plan • Opportunity to work with state-of-the-art technology and sustainable products • Creative, innovative, and collaborative work environment • Opportunities for personal and professional growth • Inclusive workplace where diversity is valued and all employees are treated with respect