Member Experience Representative – Individual Products

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Alberta Blue Cross

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1940

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

Alberta Blue Cross is a non-profit organization dedicated to providing comprehensive health benefits and wellness programs to the residents of Alberta. As a leader in preventative health care, Alberta Blue Cross serves over 1. 8 million people through group, government, and individual plans. The company is committed to promoting wellness, offering modern work environments, and supporting community health initiatives. It aims to empower Albertans to live healthy and fulfilling lives by addressing physical, mental, social, and financial well-being.

📋 Description

• Welcome and onboard new health and dental clients by explaining coverage, benefits, claims processes, and available tools and resources • Build trusted relationships through proactive outreach and meaningful client conversations throughout the life of each plan • Review client needs, benefit utilization, and engagement patterns to provide personalized insights and recommendations • Educate clients on maximizing benefit value and navigating coverage • Identify opportunities for plan modifications or additional insurance solutions • Resolve client questions and concerns with timely, thoughtful, personalized solutions • Collaborate with internal teams to advocate for clients and improve the overall client experience • Share client insights and feedback to support continuous improvement across products, services, and processes • Drive KPIs including cancellation reduction, client recommendations, satisfaction, onboarding completion, ongoing client contact, and appropriate identification of coverage opportunities

🎯 Requirements

• Passion for creating exceptional client experiences and building meaningful relationships • Strong communication skills and ability to simplify complex information and provide clear guidance • Consultative approach focused on understanding client needs and delivering personalized solutions • Analytical thinking skills to interpret client information and identify value-added opportunities • Strong problem-solving skills and sound judgment • Experience in insurance, health benefits, financial services, or a client advisory role preferred • Active Alberta Life and Accident & Sickness Insurance License, or ability to obtain and maintain licensing requirements • Commitment to continuous learning and a client-first culture • Post-secondary education preferred • 3 to 5+ years of outbound client sales and service experience • Excellent verbal and written communication skills • Satisfactory criminal record check required as a condition of employment following a conditional offer

🏖️ Benefits

• Healthy work-life balance • Opportunities for career growth • Innovative, high-energy team-focused environment • Inclusive workplace that values diversity and unique perspectives