Field Service Representative II

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Install, maintain, troubleshoot, and repair sophisticated analytical and scientific instruments • Deliver excellent field service to customers across research, industrial, and healthcare settings • Diagnose equipment issues down to the component level • Respond to customer needs with short notice • Train and support customers on equipment operation • Document service activities and prepare detailed reports • Meet customer satisfaction goals • Work independently while adhering to safety protocols and quality standards

🎯 Requirements

• Advanced Degree with no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments • Preferred fields of study: Electronics, Engineering, Physics, Chemistry, or related technical field • Strong electronics and mechanical troubleshooting skills, including component-level diagnosis • Experience with ultra-high vacuum systems and high-voltage equipment preferred • Excellent written and verbal customer service and communication skills • Strong organizational and time-management capabilities • Proficiency with Microsoft Office suite and service management software • Ability to read and interpret technical documentation and schematics • Valid driver's license • Ability to travel up to 50–75% within the assigned territory • Ability to lift up to 50 lbs and work in various laboratory environments • Proficiency in French and English required • Strong problem-solving abilities and ability to work independently • Adherence to safety protocols and quality standards • Ability to respond to customer needs with short notice • Experience documenting service activities and preparing detailed reports • Demonstrated success in meeting customer satisfaction goals