Patient Experience Representative

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PocketHealth

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

PocketHealth is a company that provides a service for patients to easily access, manage, and share their medical imaging records. Trusted by over 1,500,000 patients, PocketHealth offers lifetime storage and the ability to access records from over 800 hospitals and clinics. Their platform empowers individuals by giving them control over their healthcare journey, allowing them to better understand their health diagnoses and make informed decisions. The service is designed to be intuitive and accessible on any device, catering to multiple users such as doctors and specialists, thereby improving the coordination of care.

📋 Description

• Provide timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone. • You will be a key contact for patients looking to access their health records and navigate the PocketHealth platform. • Use the feedback you’ve gathered from patients and providers to help our Management and Engineering teams shape the future of the PocketHealth platform.

🎯 Requirements

• Ability to work Monday to Friday, 11am-7pm EST OR Monday to Friday, 12pm-8pm EST • Excellent communication skills in English (verbal and written) • Minimum of 2-3 years in a customer service role with communication over phone and email (mandatory) • Outstanding organizational skills and an ability to juggle multiple tasks • Experience with or passion for healthcare would be an asset, but is not required • Technical Support experience considered an asset

🏖️ Benefits

• competitive salaries and benefits (including stock options for every employee!) • four weeks of paid time off • unlimited paid wellness days • extended mental health coverage • 16 weeks of parental leave top-up