Renewals Representative

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Fortinet

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

💰 $6.5M Series B on 2005-01

Cybersecurity • SaaS • B2B

Fortinet is a leading provider of cybersecurity solutions, focusing on securing networks, applications, and data across various environments. The company offers a comprehensive platform that includes advanced threat protection, secure access service edge (SASE), and networking solutions, all integrated into a single point of management. With a commitment to innovation and efficiency, Fortinet serves a wide range of industries, securing over 700,000 enterprise customers and government organizations globally.

📋 Description

• Support all operational functions of the full Renewal Sales cycle • Interface, guide, educate, support & transact with Customers, Field Sales Reps, Inside Territory Account Managers, Channel Partners & Distributors on all levels of Renewal opportunities • Assist Customers, Sales, Partners & Distributors directly by phone & email with Security & Support license Renewals for both current and expired contracts • Cross & Up sell into accounts at the time of renewal • Proactively reach out to existing customers and partners to book meetings for account review and renewals • Work cross functionally with internal sales teams to facilitate renewal workflows and customer engagement • Manage inbound renewal email alias and inquiries • Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily • Train new hire Sales reps on Renewal process & best practices • Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings • Quota carrying position tied to territory Renewal goals

🎯 Requirements

• Technical degree in computer science, computer engineering, engineering technology, cybersecurity, or a related field • 1+ year of Renewals, Sales or Operations experience (preferably in the B2B tech industry) • Track record of meeting monthly, quarterly or annual individual or team quotas • Knowledge of commonly used terminology & products within the Cyber Security field • Understanding of B2B Channel Sales & Direct Sales motions

🏖️ Benefits

• 100% company paid medical, dental, and vision coverage • Health Spending Account • Personal Spending Account • Employee & Family Assistance Plan (EFAP) • Critical illness, disability, and life insurance • Group Registered Retirement Savings Plan (RRSP) with company match • Competitive Paid Time Off • Flexible leave policies including paid health days