Field Service Representative

🔥 1 hour ago

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Provide direct technical service on customers equipment install base • Include preventative maintenance, remedial service, field modification instruction, installation and calibration • Completion of all required documentation to meet government, business, and audit requirements • Provide technical support outside of normal business hours and be available for on call as required • Manage repair parts cycle times to business targets • Maintain customer service logs and internal service records • Maintain daily and timely communications with customers to ensure resolution and proper follow-up • Maintain tools and test equipment properly and ensuring they are calibrated • Meet Quality Management System and Environment Health and Safety requirements • Utilize the escalation process to resolve customer service delivery issues • Conducting root cause analysis that will lead to effective problem solving • Participate in sales opportunities such as contract renewals • Integrate into the hospital culture and work in conjunction with existing hospital resources

🎯 Requirements

• Technical Diploma / Degree in Electronics or Biomedical Engineering or equivalent experience or training • Minimum of two years’ experience in Diagnostic Imaging Equipment Service • Proven track record of superior customer service skills • Excellent analytical and communication skills (written and verbal) • Technical and troubleshooting skills • Exceptional interpersonal skills and organizational skills • Boundaryless behavior and able to work with a diverse team across multiple functions • Strong ability to execute independent judgment in support of a team • Experience responding effectively to customer concerns • Must have a valid Canadian driver's license • Mechanical Aptitude and expertise with hand tools etc. • Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted

🏖️ Benefits

• Relocation Assistance Provided: No • Health insurance • Flexible work arrangements • Professional development