Client Success Coach

🔥 1 hour ago

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Impact Clients

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

☁️ SaaS

Marketing • SaaS

Impact Clients is a company that sells pre-built digital products and tools designed to help individuals and entrepreneurs create and launch high-ticket offers. Its product suite includes the Digital Funnel Accelerator Pack (pre-built funnel templates, editable assets, tech setup walkthroughs, funnel copy frameworks, and performance checklists) and an AI Sales Script Generator (AI-powered script builder, call structures, lead qualification samples, and objection-handling libraries). Products are delivered 100% digitally via a secure member portal with lifetime access; the site emphasizes results-driven assets rather than coaching or consulting. The company's marketing highlights founder Richard Yu and his documented entrepreneurial track record.

📋 Description

• Conduct new onboarding calls daily to welcome new students. • Conduct check-in coaching calls daily to hold accountable, motivate, and inspire students inside the program. • Message clients daily to hold them accountable to their goals and moderate the community. • Hold weekly group coaching calls answering client questions. • Innovate products by creating and producing new video trainings/worksheets. • Take renewal/upgrade calls with clients and enroll them into backend coaching programs. • Report on multiple communication channels daily and maintain high attention to detail.

🎯 Requirements

• You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded) • You will be conducting new onboarding calls daily to welcome in new students. • You will be conducting check in coaching calls daily, to hold accountable, motivate, and inspire students inside the program (must be comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed. • You will be messaging clients on a daily basis, in order to hold them accountable to their plan of execution towards their goals and moderating the community. • Weekly group coaching calls answering client questions • Must have strong communication/interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions • Help innovate our products by creating and producing new video trainings/worksheets to deliver a world-class experience. • Taking renewal / upgrade calls with clients and enrolling them into our backend coaching programs. • Should be proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired. • Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change. • You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential. • You must have a high attention to detail and understand systems/processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfillment Team hits their KPIs • A coach or mentor at heart—you love helping people • Clear, professional communicator (spoken and written English) • Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads) • Sales background • Able to handle fast-paced environments, multiple clients, and changing priorities • Willing to grow with us long-term (3+ years)—this isn’t a side hustle • Open to feedback and constructive coaching (we’ll train you, but we expect growth) • Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast

🏖️ Benefits

• Expected Earnings (Rev share on book of business): $10,000–$15,000+ USD/month (depending on experience) • Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.