Bilingual Collections Associate

🕒 June 2

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Imperial PFS Canada

WebsiteLinkedInAll Job Openings

11 - 50 employees

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

Imperial PFS Canada is a Canadian premium finance and payments provider focused on the insurance industry. It offers customized payment plans (Monthly Pay, 3 Pay, Full Pay), off-balance-sheet financing, direct and agency billing, and instant approvals with no credit checks. The company provides Broker and Customer self-service centres and integration options (API and workflow integration) and white‑label solutions for MGAs, carriers and brokers to collect premiums and manage accounts. Formerly SNAP Premium Finance.

📋 Description

• Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests • Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts • Properly document call conversation on each specific account • Contact clients in concerns to arrears and to make suitable repayment options to bring the loan out of delinquency • Work with our clients and brokers to understand the reason for arrears to understand clients financial situation to ensure that cure solutions are suitable for the client • Ensure notes and actions are placed on the account for each client contact • Qualify and review bad debt accounts to be assigned to 3rd party collections or legal recovery • Maintain a high level of product knowledge in order to provide professional and courteous guidance to clients • Assist brokers with understanding and utilizing our financial products and services • Communicate internally with Sales, Service, and finance as appropriate

🎯 Requirements

• At least 1+ years of prior experience in at least one of the following core areas: call Centre, customer service, collections, or consumer loan industry • Excellent oral and written communication skills for consistent collection calls • Good math skills with the ability to perform basic calculations quickly • Strong organizational and time management skills • Bilingual French and English • Ability to adapt in a fast-paced environment • Ability to use initiative and good judgment in a decisive but fair manner in order to resolve delinquent situations • Results oriented, diplomatic, and adept at building customer relations • Excellent problem-solving and negotiation skills • Knowledge of financial services industry and lending products • Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must

🏖️ Benefits

• Employee Assistance Program (for when you need confidential support) • Subsidies to support health and fitness goals by providing gym membership subsidies • Registered Retirement Savings Plan: (RRSP) with matching employer contributions • Company lunches, corporate outings, and even the occasional ice cream truck • Insurance benefits include medical, prescription, dental, vision, group term life, AD&D, private duty nursing, paramedical services, and much more!