Senior Forward Deployed Engineer – SDK Integration

Job not on LinkedIn

🔥 1 hour ago

🌐 United Kingdom, Canada – Remote

🇬🇧 United Kingdom – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 15%

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IMS

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

🛡️ Insurance

📡 Telecommunications

Automotive • Insurance • Telecommunications

IMS is a vehicle and driving data business delivering connected solutions to global insurers, mobility operators and governments. Its People-Powered Technology™ enables innovative risk-based pricing, customer engagement, behavioral modification, and claims management. With offices in the UK, Europe, and North America, IMS captures and analyzes vast amounts of driving data through its IMS DriveSync® platform.

📋 Description

• Own technical delivery of IMS SDK integrations from technical kick-off and environment setup through testing, go-live, and early-life support • Guide customer engineering teams integrating IMS SDKs into native iOS and Android apps, including Kotlin Multiplatform components • Advise customers on SDK configuration for trip detection, crash detection, phone-only, Bluetooth-enabled device, and OBD-based use cases • Support SDK authentication and user session management, including token-based authentication flows • Build sample code, reference implementations, and proof-of-concept apps • Ensure correct implementation of platform permissions and background behaviour for reliable data capture • Diagnose and resolve complex customer integration issues using customer code, SDK logs, device behaviour, and backend data • Reproduce issues across devices, OS versions, and frameworks and identify root causes • Act as senior technical point of contact for SDK integration escalations • Raise defect reports and feature requests with reproduction steps and supporting data • Contribute fixes or improvements to SDK wrappers, sample apps, and integration tooling • Build technical relationships with customer engineering teams, product owners, and stakeholders • Run technical workshops, integration reviews, and onboarding sessions • Advise on mobile best practices affecting telematics data quality • Translate business requirements into practical technical integration approaches • Improve SDK support and delivery processes, playbooks, onboarding checklists, and support standards • Recommend and use integration and support effectiveness measures • Share knowledge and mentor colleagues across Engineering, Service Desk, and Customer Success • Influence the SDK roadmap through evidence-based recommendations • Collaborate with SDK Engineering, Product, QA, Customer Success, and Account Management • Support SDK release validation, version upgrades, and migrations • Create and maintain integration guides, FAQs, troubleshooting playbooks, and knowledge base content • Improve customer onboarding, issue triage, and knowledge-sharing processes, including AI-assisted tools where valuable

🎯 Requirements

• 5+ years of experience in mobile application development for iOS and/or Android in production environments • Strong proficiency in Swift (iOS) and/or Kotlin (Android) • Solid understanding of app lifecycle, permissions, and background processing • Experience developing mobile SDKs or libraries for use by other developers, or substantial experience integrating third-party SDKs into mobile applications • Experience working with Kotlin Multiplatform (KMP) in production iOS and/or Android projects • Proven experience in a customer-facing technical role, such as solutions engineering, technical consulting, integration support, or professional services • Experience working with RESTful APIs and authentication mechanisms such as OAuth or JWT • Strong debugging and problem-solving skills, including analysing logs and reproducing issues across devices and OS versions • Excellent written and verbal communication skills • Ability to explain technical concepts to varied audiences • Ability to work autonomously, make sound independent decisions, and manage multiple customer integrations and priorities at once • Track record of proactively improving technical support, delivery, or customer onboarding processes • Experience with React Native, including native modules and bridges to iOS and Android code • Familiarity with Flutter and platform channels • Experience in telematics, IoT, insurance technology, fleet management, or connected mobility applications • Familiarity with location services, motion sensors, Bluetooth, and other device sensors used for data capture • Experience supporting B2B customers or partners integrating a developer platform, SDK, or API product • Experience creating developer documentation, sample apps, or technical training materials • Familiarity with AWS or other cloud platforms, and tools for log analysis and monitoring • Experience working with global, distributed teams and customers across different time zones

🏖️ Benefits

• Remote work arrangement • Occasional travel to IMS offices or customer sites • Some flexibility in working hours to support customers in different time zones and during critical customer go-lives