Revenue Staff Accountant

🕒 October 6

🇺🇸 United States – Remote

💵 $61.4k - $80.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💲 Accountant / Accounting

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Included Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

👥 HR Tech

Healthcare • SaaS • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

📋 Description

• Own operational activities related to customer billing, accounts receivable, and collections • Build and improve billing and accounts receivable processes to support company growth • Report to the Revenue Manager and interact with senior employees, outside consultants, and partners • Partner with Revenue Accounting to ensure monthly billing and accrual accuracy in the general ledger and assess compliance with revenue recognition guidance • Follow up with customers regarding aged accounts receivable balances • Address customer and internal customer success inquiries • Analyze collections and help develop key A/R collection metrics • Review, reconcile, and deposit customer payments • Coordinate with CSMs on invoicing changes, true-ups, credit memos, and billing support • Support recurring and usage-based billing, including credits, adjustments, and billing schedule changes • Review and approve invoices and supporting data before release • Monitor and resolve billing exceptions, system errors, unapplied cash, open credits, partitions, and reconciling items • Respond to invoice disputes and payment discrepancies • Partner with Sales, Sales Operations, and Client Success on sales, renewals, amendments, expansions, and terminations • Review contract terms and translate commercial provisions into billing instructions and system setup • Support customer account reconciliations and coordinate corrective actions • Support contract building, implementation handoffs, go-live validation, and post-implementation reviews • Provide periodic cash-payment and collections reporting to leadership • Support month-end close and external audits • Support monthly and quarterly revenue close, reconciliations, accruals, journal-entry preparation, and variance analysis • Maintain evidence for internal controls, audit requests, and management review • Partner with Workday, Revenue Operations, Data, Engineering, and technical teams to investigate system issues and improve billing workflows • Document billing requirements, procedures, controls, and issue-resolution playbooks • Test and validate system or process changes • Identify root causes, reduce manual effort, improve data quality, and increase visibility into billing status and customer account health

🎯 Requirements

• 2 years minimum of accounting work experience, focused in customer billing and accounts receivable • ERP system experience (Workday a plus) • Excellent verbal and written communication skills • Demonstrates deep analytical thinking • Intermediate to advanced proficiency in Microsoft Excel • Ability to deal sensitively with confidential material • Ability to multitask, work independently, and meet deadlines while maintaining a high standard of accuracy • Ability to manage competing priorities in a dynamic changing environment • Ability to thrive in a fast-paced, start-up work environment • Strong understanding of end-to-end billing and quote-to-cash processes in a SaaS, subscription, or usage-based environment • Experience managing complex customer billing requirements, contract changes, invoice disputes, credits, reconciliations, and billing exceptions • Experience partnering with Sales, Client Success, Sales Operations, Revenue Operations, FP&A, Accounting, and technical teams • Experience with Workday ERP and Salesforce; Looker or another business-intelligence tool is a plus • Working knowledge of GAAP, internal controls, and audit support • High degree of initiative, professional judgment, professional skepticism, and integrity • Experience supporting contract setup, implementation, renewals, amendments, expansions, or terminations and translating commercial terms into operational billing requirements • Ability to coordinate cross-functional implementation handoffs, track open items to resolution, and validate billing readiness before go-live

🏖️ Benefits

• Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options, including disability insurance • Paid Time Off (PTO) and Discretionary Time Off (DTO) • 12 weeks of 100% Paid Parental leave • Fertility coverage • $25,000 for surrogacy/adoption • Paid leave for failed treatments, adoption or pregnancies • Work-From-Home reimbursement to support team collaboration home office work