Customer Service Representative

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Independence Pet Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

👥 B2C

🧘 Wellness

Insurance • B2C • Wellness

Independence Pet Group is one of North America’s largest pet insurance and services organizations. The company supports insurance for more than 800,000 pets in the U. S. and Canada, with a mission to strengthen the bond between pets and their owners through innovative products and services. IPG offers a comprehensive range of underwriting options, turnkey partner solutions, and consumer-facing insurance products to support pets throughout their lives. The company is home to several insurance brands, providing vital support and services in the pet care industry.

📋 Description

• Respond to 70–90 phone calls per day while providing exceptional customer service • Answer customer emails promptly and address inquiries and concerns professionally • Assist other departments with policy procedures and adjustments • Help pet parents understand coverage and options • Review claims and maintain and adjust new and existing policies • Collaborate with team members by sharing knowledge and resources • Handle emotionally challenging, intense, and stressful situations with grace and resilience • Perform other duties as assigned

🎯 Requirements

• Strong mental and emotional resilience; ability to handle challenging customer interactions with patience and professionalism • Excellent interpersonal and communication skills, including empathy and the ability to build rapport with customers • Adaptability and ability to multitask in a fast-paced and demanding environment • Experience in a customer service role, preferably in a call center setting • Basic level of technical proficiency and comfort navigating multiple software programs across multiple screens • Genuine desire to make a positive impact on customers’ experiences and help them find solutions • Availability for the M–F 11:30am–8:00pm and Saturday 10:00am–2:00pm EST shift • Full-time availability • Ability to complete six weeks of training

🏖️ Benefits

• Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)