Account Project Manager – Customer Success

🕒 April 29

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InEvent

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 $1M Seed Round on 2021-11

Event Management • Software • Technology

InEvent is a comprehensive event management software platform designed to handle a wide array of event types, including virtual, in-person, and hybrid events. Since 2013, InEvent has facilitated millions of registrations across 182 countries. They provide tools for event registration, badge printing, mobile app integrations, and NFC scanning to ensure seamless check-ins at in-person and hybrid events. The platform offers extensive audience engagement tools such as live chats, polls, and gamification features, and provides advanced integration with CRM systems and data analytics to track attendee engagement and improve event outcomes. InEvent is trusted by over 900 companies globally for its ability to provide total solutions for event marketing, attendee management, and content delivery, making it a key player in the event technology industry.

📋 Description

• Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s) • Review client concerns and seek to improve all aspects of the client experience with the company • Constantly promote the value of the InEvent platform and upselling through customer/client experience • Grow and expand clients platform usage within their organization • Suggest optimization of existing processes within all Customer Success initiatives • Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio

🎯 Requirements

• 3 - 5 years of experience in Customer Success, Account Management or Account Development position is a must • Experience in client retention and continuous usage of the solution/service • Exceptional ability to communicate and foster positive business relationships • Technical skills is a must • Accountability and personal organization are essential • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed • Experience using CRM systems (e.g., Pipedrive, HubSpot, or similar) and SSO is a plus • Ability to travel internationally as needed, including short-term business trips to the United States; must be able to obtain and maintain required travel documentation (e.g., visas)

🏖️ Benefits

• Health Insurance • Paid Time Off (PTO) • Language Learning Programs • Birthday Gift and Work Anniversary Gifts • Birthday Off