Director of Customer Success

Job not on LinkedIn

🕒 July 7

🇺🇸 United States – Remote

💵 $115k - $175k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Infinx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Venture Round on 2021-11

Healthcare • Consulting • Logistics

Infinx is a company that specializes in optimizing the healthcare revenue cycle through advanced technology solutions. It offers a comprehensive platform that automates and enhances processes such as prior authorizations, eligibility verifications, medical coding, billing, and revenue acceleration. By leveraging artificial intelligence, automation, and integrations within healthcare systems, Infinx helps healthcare providers streamline patient access and maximize reimbursements. The company works closely with healthcare providers, including hospitals, physician groups, and specialty centers, to address their revenue cycle challenges effectively. Infinx's solutions aim to reduce denials, improve claim accuracy, and enhance patient satisfaction, thereby allowing providers to focus more on delivering high-quality care.

📋 Description

• Own the customer success experience relationship with customers at various stages of their lifecycle post-close. • Manage the relationship with key, strategic, enterprise accounts. • Engage with Product and Engineering teams to incorporate and prioritize customer feedback. • Collaborate with operational leaders to maximize customer results and reduce client escalations. • Develop account plans for customers with customer-specific goals. • Work in partnership with marketing to identify and amplify the narrative of customer success stories. • Own the onboarding project schedules, including requirements analysis and priority negotiation. • Manage cross-functional team meetings with customers and internal teams with a high level of detail, effective communication, and analytical skills.

🎯 Requirements

• 10+ years of work experience in a customer-facing and/or client services role that requires deep product knowledge. • Proven track record of identifying new opportunities at existing client base. • High competency in communicating complex technical issues to both technical and non-technical audiences via email or phone. • Action-oriented and organized self-starter who is good at multitasking, prioritizing effectively across a wide variety of tasks, and evaluating situational urgency. • Strong customer empathy and build strong, trusted relationships with technical customers. • Track record of structured, analytics-driven problem solving across the revenue cycle. • Experience in at least 2 of the following: patient access, coding, AR recovery, denials management, charge capture bad debt or prior authorization. • Strong interpersonal skills with prior experience building trust in executive relationships. • Excellent written and verbal communication skills as well as excellent Microsoft office skills including Excel, Word, Power Point.

🏖️ Benefits

• Access to a 401(k) Retirement Savings Plan. • Comprehensive Medical, Dental, and Vision Coverage. • Paid Time Off. • Paid Holidays. • Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.