Member Services Director – Vendor Services

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Info-Tech Research Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Info-Tech Research Group is a B2B technology research and advisory firm that helps IT leaders build and run successful IT organizations through analyst research, toolkits, executive coaching, events, webinars, membership services, vendor evaluations, and consulting. The company publishes practical reports, buyer’s guides, software reviews, and blueprints to support enterprise IT decision-making, and operates training/certification programs and member portals to deliver on-demand and bespoke advisory support.

📋 Description

• Manage a book of business by providing operational, administrative and call based client support. • Create and execute sales and service activity plans. • Manage member life-cycle tasks, including scheduling and leading calls. • Own all account management conversations with secondary account stakeholders. • Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales. • Actively seek to increase product knowledge.

🎯 Requirements

• University degree. • 3+ years of Account Management experience, with a proven track record of success. • Experience working in the IT Research and Advisory market. • Experience working as part of a team an asset. • Bilingual proficiency in French, Spanish, German or Swiss German is preferred to support our diverse client base globally.

🏖️ Benefits

• Competitive compensation and comprehensive benefits package. • Generous time-off policy, including summer hours and a winter holiday break. • Funding for training, courses, and professional development. • Employee scholarship programme and long-service awards (including travel incentives). • “Buy a Book” learning programme and regular team socials—including our legendary Company Fun Day!