Customer Care Representative

🕒 July 22

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

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InfuSystem

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

InfuSystem is a national healthcare services company that provides ambulatory and large-volume infusion pumps and other durable medical equipment for sale, rental and lease, along with related disposable supplies. It offers biomedical repair and maintenance (on-site and depot), integrated therapy services supporting clinic-to-home care (oncology, pain management, wound care), patient support and billing services, and device management platforms such as DeviceHub®. Headquartered in Rochester Hills, Michigan, InfuSystem operates field-based support centers and Centers of Excellence across the U. S. and Canada to enable continuity of outpatient care.

📋 Description

• Work with Nursing to get patient consents • Obtain consent if/when possible • Determine best practice to notify nurses of new starts/restarts needing a consent signed • In-service new hires on process • Access to Moffitt’s EMR • Upload patient progress notes and VA authorizations to Express • View patient schedules to assist with consents • Notate at-home disconnects and ensure pumps are returned to InfuSystem • Assist Moffitt staff • Clean pumps at MCC to re-issue OR help box and return • Help ordering/keeping PAR of supplies • Assign serial numbers at MCC when possible • Enter RGAs for any pump malfunctions • Maintain appropriate utilization of pumps • Handle customer complaints • Identify missing order information necessary to bill (ie: dx codes, doc names, drug regimens) • Capture doctor signatures we are missing • Obtain a paper recert, if ever necessary • Other duties as assigned

🎯 Requirements

• Bachelor’s degree (B. A.) from four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience. • Healthcare experience required • Clinical Background • Knowledge of Microsoft Office products, specifically Word, Access, and Excel • Strong telephone skills • Professional, organized, detail-oriented • Ability to multi-task • Ability to write routine reports and correspondence • Current valid driver’s license

🏖️ Benefits

• Health plan options that include an employer contribution • Health Savings Account • Healthcare and Dependent Care Flexible Spending Accounts (FSA) • Dental and Vision premiums covered by InfuSystem • 401(k) with a specified Company Match • Life Insurance, STD & LTD • Employee Stock Purchase Program • Tuition Assistance • Generous Paid Time Off plan • Paid Parental Leave • Employee Assistance Program • Competitive Pay • Direct Deposit • Employee Referral Bonus