Project Training Manager – Quality

🕒 July 21

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Assist with client-specific QA initiatives including training, monitoring quality review including analysis of aggregate quality/performance data, maintenance of SOPs as well as creation/updates to training materials based on quality reviews, etc. • Assist with project specific or company-wide QA work such as management of employee training documentation audit preparation, document review/ editing and filing. • Responsible for identifying training needs, developing procedures and training Inizio staff and management, including ongoing refresher training and project specific training. • Work with Project team, Client Account Management Team and Quality Assurance departments to develop and enhance client trainings resulting in improved customer satisfaction, quality of service and compliance with Inizio and Client standards of excellence. • Define and document training plans, schedules and requirements. • Design, develop and revise training and instructional materials for classroom use, ad- hoc and/or self-administered training. • Provide ongoing and refresher training for project team. • Make recommendations on the best methodology and implementation methods for training programs. • Formulate teaching outline and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops. • Test trainees to measure progress and to evaluate effectiveness of training. • Review and interpret documents such as Client program procedure manuals and training modules. • Interpret and translate to staff instructions furnished in written, oral, diagram, or schedule form. • Perform monitoring of services for assigned project and/or Quality Assurance Department. • Provide constructive coaching feedback to staff with goal of improving overall customer experience. • Coordinate quality review calibration sessions with Client Account Management Team, Project team and Client, if applicable. • Compile QA data and prepare reports as necessary; analyze results and make recommendations including revisions to procedural documents and training documents as applicable. • Assist with annual review and ongoing updates for Client Standard Operating Procedure (SOP). • Assist with internal and external client audits as dictated in the Inizio Quality Management Plan. • Assist with any/all quality activities and reporting as requested by the Client, Business Unit Director, Senior Vice President, Operational Excellence & Quality Assurance and/or the Manager, Quality Monitoring. • Perform project training certifications and complete appropriate documentation. • Manage QMS training records. • File training materials in an organized manner for efficient access by staff. • Perform general clerical duties.

🎯 Requirements

• Current RN Active US License Required • Bachelor Degree or related work experience preferred. • Certified or experienced in adult learning technique and methodology • Experience supporting or launching a new program preferred • Ability to read and understand data and file layouts. • Proficient in Microsoft Outlook, Word, Excel and PowerPoint. • Ability to deliver feedback to employees in a constructive manner. • Strong organizational and analytical skills, as well as critical thinking and problem solving skills. • Ability to multi task . • Detail oriented. • Ability to develop and proof training materials. • Ability to speak effectively in interpersonal situations and before groups of employees. • Ability to work as a team in a supportive environment to achieve shared objectives . • Ability to function in a leadership capacity and as a positive role model. • Excellent listening skills in order to identify and anticipate training needs. • Proven presentation and facilitation skills.

🏖️ Benefits

• Competitive pay that recognizes your experience, expertise , and impact • Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave • Company-paid holidays so you can rest, recharge, and focus on what matters most • Recognition programs, contests, and awards that celebrate your contributions • Continuous growth opportunities through learning, leadership development, and career advancement support • A collaborative culture where your ideas are valued and your work makes a difference