Manager – Microsoft, Unified Communications

🕒 October 1

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $115.7k - $150.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🗣️ Communications

👻 Ghost score 0%

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InnovAge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

InnovAge is a provider of the Program of All-inclusive Care for the Elderly (PACE) that helps frail seniors remain independent and age in their own homes with dignity. As the largest PACE provider by participants served, InnovAge delivers comprehensive, coordinated services including primary care, nursing, behavioral health, therapies, transportation and care coordination to support seniors' medical and daily living needs.

📋 Description

• Own the strategy, administration, security, optimization, and support of InnovAge's enterprise collaboration and communications platforms • Serve as platform owner for Microsoft 365, including Teams, Exchange Online, SharePoint Online, OneDrive, and related collaboration technologies • Lead governance, lifecycle management, licensing, adoption, optimization, modernization, migrations, and continuous improvement initiatives • Administer Microsoft 365 Copilot licensing, governance, and deployment • Partner with Cybersecurity and Compliance to ensure secure and compliant Microsoft 365 and AI-enabled services • Provide strategic and operational leadership for Teams Voice, Five9, telephony, conferencing, messaging, and carrier services • Oversee contact center administration, call routing, IVR design, reporting, and integrations • Maintain carrier relationships, E911 compliance, number management, and messaging services • Serve as primary escalation point for enterprise communications and contact center incidents • Lead, coach, and develop a team of engineers and administrators • Establish team priorities, performance expectations, and development plans • Drive operational excellence across incident management, service requests, documentation, and knowledge management • Promote cross-training and succession planning • Represent the team in operational reviews, governance meetings, and strategic planning • Manage vendor relationships, contracts, statements of work, renewals, budgets, forecasts, and technology investments • Lead technology implementations, upgrades, migrations, and integration projects • Ensure projects follow governance, change management, and implementation standards • Support HIPAA, cybersecurity, privacy, retention, governance, audit, risk assessment, continuity planning, and disaster recovery requirements • Ensure communications technologies align with enterprise security and operational resiliency objectives

🎯 Requirements

• Bachelor's degree in Information Systems, Computer Science, or related field; equivalent experience may be considered • 7+ years of enterprise collaboration, communications, or infrastructure experience • 2+ years of people leadership experience • Strong Microsoft 365 administration experience, including Teams, Exchange Online, SharePoint Online, and OneDrive • Experience supporting enterprise voice, unified communications, or cloud contact center technologies • Experience managing vendors, contracts, and technology projects • Strong communication and stakeholder management skills • Preferred: Experience with Five9, Genesys Cloud, NICE CXone, Amazon Connect, or similar contact center platforms • Preferred: Teams Voice, carrier management, E911, messaging, and telephony administration experience • Preferred: Microsoft 365 Copilot administration and governance experience • Preferred: Healthcare, HIPAA, or other regulated-industry experience • Preferred: Microsoft, ITIL, PMP, or related certifications • For Florida applicants, background screening through the Florida Care Provider Background Screening Clearinghouse is required

🏖️ Benefits

• Medical, dental, and vision insurance • Short- and long-term disability insurance • Life insurance and AD&D • Supplemental life insurance • Flexible spending accounts • 401(k) savings plan with company match • Paid time off • Company-paid holidays • Equal opportunity and affirmative action workplace • Diverse and inclusive workplace • Patient-centered care model • Talented, respectful, and passionate colleagues