System Analyst

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Innovation Federal Credit Union

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏦 Banking

💸 Finance

Banking • Finance

Innovation Federal Credit Union is a Canadian member-owned financial cooperative that provides retail banking and lending products and digital financial services to individuals and businesses. It offers no-fee chequing and savings accounts, TFSAs, GICs, RRSPs, mortgages, personal loans, lines of credit, credit cards, and a mobile banking app, alongside member rewards, profit-sharing cash dividends, and community-focused grants, scholarships, and sponsorships.

📋 Description

• Provide tier 3 incident, problem, and event management by investigating issues reported by staff or escalated by the Service Desk, ensuring all issues and resolutions are documented. • Plan and configure Microsoft Azure infrastructure and resources. • Manage and configure Azure Virtual Desktop. • Manage and configure Azure Networks. • Ensure best practices are implemented in a heavily regulated environment. • Ensure staff are proactively informed of system issues and provide timely updates until services are restored. • Support and assist employees in the use of technology to enhance productivity, knowledge, and confidence. • Perform technical management and maintenance of server, network, and IT infrastructure services. • Analyze system, server, and network requirements and recommend improvements to optimize performance and reliability. • Lead or support projects related to the design, implementation, or enhancement of IT services and infrastructure. • Maintain and monitor server, endpoint security, and vulnerability management processes to ensure compliance and timely resolution of risks. • Develop, document, and test IT business continuity and disaster recovery plans. • Procure and manage hardware, software, and licensing while adhering to organizational policies. • Collaborate across departments to support business needs and improve overall technology adoption and performance.

🎯 Requirements

• Completion of post-secondary education in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience. • 5–7 years of experience working in an IT environment, with progressively increasing responsibility. • Experience working with Microsoft Azure environments, including cloud infrastructure, identity management, storage accounts, function apps, app gateway and monitoring tools. • Advanced knowledge of Microsoft server and desktop operating systems. • Proven experience supporting and maintaining network infrastructure and virtualization technologies. • Strong understanding of networking concepts (e.g., routing, switching, firewalls, and security protocols). • Experience in incident management, system troubleshooting, and root cause analysis. • Strong analytical thinking, attention to detail, and problem-solving skills. • Ability to communicate technical concepts clearly and provide support to non-technical users. • Proficiency working with Microsoft 365 tools (e.g., Teams, Excel, Power Automate, Power BI, Copilot).

🏖️ Benefits

• 7% employer-matched pension plan • extended health benefits • employee and family assistance program • staff loan rate