Innovative Vision
201 - 500 employees
Founded 2002
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
Innovative Vision is a marketing technology firm founded in 2002 that specializes in contact centre BPO (Business Process Outsourcing). The company provides support for customer interactions through various channels, including voice and digital, serviced via their global network of contact centers. They utilize AI tools to enhance customer service by balancing the use of live agents and automation. Catering to both enterprise and start-up clients, Innovative Vision focuses on integrating People, Process, and Technology to deliver exceptional brand experiences.
Customer Service / Sales
Job not on LinkedIn
🕒 February 25
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Innovative Vision
201 - 500 employees
Founded 2002
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
Innovative Vision is a marketing technology firm founded in 2002 that specializes in contact centre BPO (Business Process Outsourcing). The company provides support for customer interactions through various channels, including voice and digital, serviced via their global network of contact centers. They utilize AI tools to enhance customer service by balancing the use of live agents and automation. Catering to both enterprise and start-up clients, Innovative Vision focuses on integrating People, Process, and Technology to deliver exceptional brand experiences.
📋 Description
• Provide impeccable customer service to all customers • Answer any questions the customer may have about available products and services • Listen to customer concerns and complaints with the goal of identifying the causes of the problem • Ensure customer satisfaction
🎯 Requirements
• Customer service agents with a passion for excellence • Soft sales experience an asset • Strong problem-solving skills • Empathetic disposition • Call center or customer service experience preferred • Sales experience an asset • Basic knowledge of computer software and office systems • Secondary Level Passes in Mathematics and English Language • Flexibility to work different shifts (including evenings, weekends, or holidays) • Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer • Excellent listening skills and an empathetic voice and manner • Dedication to customer satisfaction
🏖️ Benefits
• Flexible work arrangements
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