Strategic Initiatives Specialist

🕒 October 7

🤠 Texas – Remote

🤠 Texas – Remote

💵 $24 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Strategy

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Innovetive Petcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Venture Round on 2015-01

Healthcare • Consulting • Logistics

Innovetive Petcare is a company that partners with veterinary clinics across the United States to enhance the veterinary lifestyle and practice. They focus on handling business operations such as HR, payroll, marketing, and training, allowing veterinary teams to concentrate on providing exceptional medical care to pets and their owners. Innovetive Petcare invests in the development and well-being of veterinary staff by promoting a strong company culture, offering generous benefits, and ensuring opportunities for continuous professional growth. They aim to build strong community ties and maintain the local essence of veterinary practices while supporting them with behind-the-scenes management.

📋 Description

• Implement centrally designed technology, tools, templates, and processes at individual veterinary hospital locations • Populate systems, migrate data, and complete system configuration and setup activities • Execute assigned tasks for technology implementations, system conversions, and program rollouts on schedule • Communicate directly with hospital teams throughout implementation and provide troubleshooting support • Maintain accurate system data and configurations as new veterinary hospitals come online or existing hospitals change • Serve as a trusted resource for veterinary hospital teams using Strategic Initiatives programs and technology • Respond to questions and requests related to practice management systems, phone systems, client engagement tools, AI solutions, and other supported programs • Independently troubleshoot and resolve site-specific issues whenever possible • Escalate issues requiring system-level, policy, or centralized changes • Monitor site-level performance and identify opportunities for improvement • Review metrics such as appointment reminder compliance, call handling, virtual assistant performance, and appointment bookings • Identify hospitals needing additional training, support, or follow-up • Share feedback and recommendations to improve future implementations • Maintain project trackers, hospital records, implementation schedules, and status updates • Provide leadership with visibility into project progress, challenges, and outstanding items • Develop reusable documentation, process guides, and job aids • Document solutions for replication across multiple veterinary hospitals • Communicate with hospital managers, regional leaders, and cross-functional partners • Provide frontline support for PIMS, Weave phone systems, and AI-powered virtual assistants • Develop deeper expertise in a primary focus area and support other Strategic Initiatives team members

🎯 Requirements

• Highly detail-oriented with the ability to manage multiple projects, priorities, and hospital requests simultaneously • Comfortable working through ambiguity and solving problems without always having a predefined answer • Strong Microsoft Excel and documentation skills • Ability to work independently while proactively communicating project status, challenges, and needs • Excellent written and verbal communication skills • Professional, service-oriented approach when working with veterinary hospital teams and leaders • Comfortable learning new software and technology platforms quickly • Ability to explain technology, workflows, and processes clearly to others • Strong organizational and follow-through skills • Ability to prioritize competing deadlines in a fast-paced, multi-site environment • Experience working in the veterinary, animal health, healthcare, medical, or pet care industry (preferred) • Experience supporting multi-site, multi-location, franchise, or consolidator organizations (preferred) • Hands-on experience with a veterinary practice management system (PIMS) (preferred) • Experience with veterinary software, cloud-based phone systems, client communication platforms, appointment scheduling technology, or AI tools (preferred) • Experience with technology implementations, system conversions, process improvement, or project coordination (preferred) • Experience training or supporting end users on new software or technology (preferred)

🏖️ Benefits

• Health, dental, vision, and life insurance • 401k with company match • Paid time off • Paid parental leave • Free annual subscription to Calm Health • Employee pet care discounts • Training, continuing education, and career development opportunities • Remote work arrangement • Opportunity to improve veterinary teams', pet owners', and patients' experience across a growing multi-site veterinary organization