Clinical Success Director

🕒 October 7

🇺🇸 United States – Remote

💵 $175k - $185k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Inspiren

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🛍️ eCommerce

eCommerce

Inspiren is an online, product-focused website or brand. The provided site CSS and component names (product-card, c-product-description, product images, slider, marquee, about-hero, product-card animations) indicate a product-driven storefront and promotional marketing content typical of an e-commerce presence. The available data does not specify particular products, target customers, or business model beyond the site layout and UI behaviors.

📋 Description

• Own the operator relationship end-to-end and serve as the primary contact for executive stakeholders • Drive adoption, demonstrate ROI, and secure renewals across a complex book of business • Lead executive business reviews with data-driven storytelling • Identify expansion opportunities and partner with Sales to close them • Provide solutions and remain accountable for outcomes • Present to CEOs and troubleshoot utilization issues with community DONs • Create account plans and track progress against joint impact plans • Mentor CSMs and CSDs and share effective frameworks • Represent customer needs internally with Sales, Product, and the CCOE • Surface themes, flag risks, and coordinate resources for customer accounts • Travel approximately 30% for on-site visits, EBRs, and key client moments

🎯 Requirements

• Experience working in a fast-moving, high-growth environment where the playbook was still being written • Understanding of revenue, renewal, and expansion • Ability to operate at strategic/executive and operational-detail levels • Proactive, resourceful, solutions-oriented approach • Experience managing complex, multi-stakeholder relationships with structure and follow-through • Confidence leading executive business reviews and translating data into meaningful insights • 7+ years of experience in customer success, account management, or enterprise client-facing roles in a SaaS or healthtech environment • Clinical credential or meaningful clinical experience is preferred, not required • Senior living or post-acute experience is a differentiator • Experience working closely with Sales, Product, and clinical teams

🏖️ Benefits

• Variable compensation where applicable • Equity • Semiannual reviews recognizing contributions and supporting continued development • Access to leading AI tools and company-wide training • Comprehensive medical, dental, and vision coverage • Mental-health resources and employee-assistance programs • 401(k) retirement plan • HSA and FSA options • Company-paid life and disability insurance • Flexible PTO • Five paid sick days annually • Company-observed holidays • Company-wide recharge periods • Up to 12 weeks of paid parental leave for bonding • Additional leave for birthing parents • Fertility and family-building benefits • Paid caregiver and bereavement leave • Hybrid and remote arrangements based on the role and location • Home-office, internet, or phone reimbursement where applicable