Bilingual Customer Experience T3 Specialist, Spanish

🕒 5 days ago

🇺🇸 United States – Remote

💵 $17 - $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Instacart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

💰 $232M Venture Round on 2021-11

Food & Beverage • Logistics • eCommerce

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Deliver real-time support to customers, focusing on Rx delivery inquiries and Instacart Health programs such as Fresh Funds • Provide fast, effective resolutions to complex and evolving customer issues • Communicate clearly, empathetically, and professionally across interactions • Work directly with customers, shoppers, pharmacists, and retail partners • Identify trends in customer feedback and collaborate with the Manager to streamline processes and improve outcomes • Troubleshoot app issues and delivery concerns • Support prescription delivery and related questions

🎯 Requirements

• 1+ years of experience in customer service or call center support • Ability to handle high-pressure scenarios • Superior communication skills, professional phone etiquette, and excellent written skills • Fluency in Spanish, spoken and written • Comfort and proficiency with web-based support platforms and smartphone apps (iPhone/Android) • Ability to multitask, prioritize, and problem-solve in a fast-paced, constantly changing environment • Empathy, customer advocacy, and sound judgment • Preferred: experience in delivery-focused customer support, particularly within delivery apps • Preferred: familiarity with inbound customer service calls and/or HIPAA-compliant environments • Preferred: experience in a fast-paced, metrics-driven contact center • Preferred: proficiency with Salesforce, Geneys, Admin, or similar platforms • Preferred: ability to identify trends and provide feedback for continuous improvement • Availability for Monday-Friday 9:00 AM-6:00 PM ET or Friday-Tuesday 9:00 AM-6:00 PM ET

🏖️ Benefits

• Flexible work arrangement: employees may work from home, an office, or a coffee shop • Regular in-person events to build community • New hire equity grant • Annual refresh grants • Market-competitive compensation and benefits

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