Customer Experience Specialist

🕒 5 days ago

🇺🇸 United States – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Instacart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

💰 $232M Venture Round on 2021-11

Food & Beverage • Logistics • eCommerce

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Deliver real-time support for Rx delivery-related inquiries and Instacart Health programs such as Fresh Funds • Provide fast, effective resolutions to complex customer issues • Support customers, shoppers, pharmacists, and retail partners via real-time calls and occasional emails • Communicate empathetically and professionally to create personalized support experiences • Resolve app issues and troubleshoot delivery concerns • Identify trends in customer feedback and collaborate with the Manager to improve processes and outcomes • Advocate for users and support accessible, reliable services

🎯 Requirements

• 1+ years of experience in customer service or call center support • Ability to handle high-pressure scenarios • Superior communication skills, including clear and professional phone etiquette and excellent written skills • Comfort and proficiency with web-based support platforms and smartphone apps (iPhone/Android) • Ability to multitask, prioritize, and problem-solve in a fast-paced, constantly changing environment • Empathy, customer advocacy, and sound judgment • Work Wednesday–Sunday, 2:00 PM–11:00 PM ET or Friday–Tuesday, 2:00 PM–11:00 PM ET • Preferred: Experience in delivery-focused customer support, particularly within delivery apps • Preferred: Familiarity with inbound customer service calls and/or HIPAA-compliant environments • Preferred: Prior experience in a fast-paced, metrics-driven contact center • Preferred: Proficiency with Salesforce, Geneys, Admin, or similar platforms • Preferred: Ability to identify trends and provide feedback for continuous improvement

🏖️ Benefits

• Flexible choice of work location: home, office, or coffee shop • Regular in-person events • New hire equity grant • Annual refresh grants • Competitive compensation and benefits

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