Program Manager II

🕒 June 4

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Instacart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🛍️ eCommerce

🚗 Transport

🛒 Retail

💰 $232M Venture Round on 2021-11

eCommerce • Transport • Retail

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Support Systems-Level Programs: Project & Program Management • Contribute to programs that span multiple systems, including: Developing of project plan and documentation as well as supporting cross functional work streams to ensure success of key business objectives • Flagging risk identification, dependency tracking, issue identification and change management on projects and programs • Utilizing AI tools, especially Claude and Gemini, and having a strong understanding on how to apply them to program management workflows, including synthesis, documentation, intake triage, stakeholder communications, and scalable process design. • AI-Driven Process Design & Scale: have the ability to design and scale programs using AI tools to reduce manual work, improve consistency, and increase speed to execution • Help identify and escalate issues across systems where ownership is distributed • Drive cross-functional program accountability on behalf of Brand Partnerships and other commercial teams, ensuring critical deliverables are clearly owned, prioritized, and executed against business outcomes • Support automation development of: Knowledge management resources, Issue tracking and escalation workflows, Documentation and process standardization • Track program health, risks, and dependencies • Ensure stakeholders have clear updates and visibility into progress • Proactively surface blockers and support resolution • Own the design, and continuous improvement of process & programs to support commercial goals • Drive alignment with cross-functional team OKRs, roadmaps and prioritizations • Support GTM Strategy & Execution • Assist in planning and executing go-to-market strategies for product launches and partnerships • Track launch readiness, dependencies, and key milestones • Partner with Brand Partnerships and Enablement teams to support execution in-market • Create automation workflows that foster visibility across teams • Bring Structure to Ambiguity & Enable Scalable Execution • Help identify gaps in process, ownership, and alignment • Contribute to building frameworks, trackers, and operating rhythms • Support prioritization and coordination across multiple workstreams • Support development of repeatable processes, templates, and tools • Help streamline workflows and reduce manual effort • Contribute to improving how teams collaborate and execute • Cross-functional collaboration & leadership • Ability to work cross-functionally with many teams and multi-tasks with a sense of urgency • Identifying and pulling together cross-functional teams necessary to successfully launch projects & programs • Work with cross-functional stakeholders to understand key pain points and opportunities when brought into a project or program • Support end-to-end execution of high-impact initiatives across Commercial teams, Eversight and Brand Partnerships • Translate business goals into clear timelines, deliverables, and execution plans • Coordinate across cross-functional stakeholders to ensure alignment and progress

🎯 Requirements

• 5–7+ years of experience in program management, operations, consulting, or related roles • Demonstrate AI fluency using LLMs and/or automation platforms to streamline workflows and improve program efficiency • Experience supporting cross-functional initiatives • Excellent written and verbal communication skills, with experience keeping stakeholders informed and aligned • Ability to manage multiple priorities in a fast-paced environment • Ability to translate complex technical and operational problems into clear, actionable recommendations for diverse stakeholders • Strong decision-framing skills, including the ability to surface tradeoffs and guide teams toward alignment • Proven ability to build relationships, manage conflict, and influence cross-functional partners without direct authority • Track record of improving processes, solving problems, and building scalable systems that reduce friction • Strong program and project management toolkit, with ability to apply best practices based on program needs • Critical thinking skills, with ability to identify risks, dependencies, and opportunities across programs • Ability to manage competing priorities, communicate tradeoffs, and focus on highest-impact work • Strong business acumen and ability to connect program execution to revenue, customer outcomes, and business goals • Experience leading through change and helping teams adopt new processes, tools, and ways of working.

🏖️ Benefits

• competitive compensation • benefits offerings • flexible work arrangements