Senior Manager, Regulatory Operations

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Instacart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🛍️ eCommerce

🚗 Transport

🛒 Retail

💰 $232M Venture Round on 2021-11

eCommerce • Transport • Retail

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Develop and execute strategies that align Instacart's compliance goals with broader business priorities, proactively identifying and addressing regulatory risks before they become escalations. • Ensure alignment across technical and non-technical teams, and serve as the critical escalation point for high-stakes regulatory decisions. • Lead, coach, and mentor a team of Regulatory Ops and Program Managers while remaining actively embedded in the work, owning key workstreams and initiatives alongside your team. • Lead and advocate for the Regulatory Operations team and broader Operations org by driving alignment on high-priority legislative initiatives and building strong relationships throughout the organization. • Partner closely with Policy & Government Affairs, Legal, Product & Engineering, Business Development, and Operations to drive seamless communication, proactive alignment, and consistent delivery of compliance outcomes across all regulatory initiatives. • Oversee the coordination, implementation, and monitoring of regulatory initiatives, ensuring on-time delivery of compliance objectives. Own executive-level communication on the status, risks, and business implications of critical regulatory activities. • Build and continuously improve the operational frameworks, workflows, and tooling that scale the team's impact — including automation, audit processes, and the systems that keep Instacart ahead of long-term compliance risk, including as we scale into international markets.

🎯 Requirements

• Bachelor's degree in Business, Operations, Public Policy, Law, or a related field • 10+ years of experience in strategy, operations, regulatory/compliance operations, program management, consulting, or a related field, with a demonstrated ability to lead high-impact, cross-functional programs • 2+ years of experience managing and developing direct reports, with a focus on driving the team to results and fostering individual growth • Proven ability to drive alignment across cross-functional stakeholders in fast-paced, ambiguous environments • Strong process development and operational excellence skills, with a track record of building scalable systems and frameworks from scratch • Exceptional written and verbal communication skills, with the ability to distill complex regulatory and operational issues for senior audiences • Analytical and data-driven decision-maker with strong problem-solving instincts • Proficiency with AI tools (e.g., Claude, ChatGPT, Copilot) and a demonstrated ability to integrate them into day-to-day workflows.

🏖️ Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work. • Offers may vary based on many factors, such as candidate experience and skills required for the role. • This role is eligible for a new hire equity grant as well as annual refresh grants.