Clinical Product Specialist

🕒 August 14

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🪄 Product Specialist

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Insulet Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🔧 Hardware

Healthcare • Hardware

Insulet Corporation is a medical device company headquartered in Acton, Massachusetts, best known as the maker of Omnipod, a line of tubeless, wearable, Pod-based insulin management systems that provide continuous insulin delivery and automated insulin delivery (Omnipod 5). Founded in 2000, the company develops, manufactures, and distributes connected insulin pumps globally, serving over 600,000 customers in 26 countries and reporting $2. 7B in 2025 revenue. Insulet emphasizes engineering next‑generation medical devices, research and development to simplify diabetes management, and sustainability and community impact across its operations.

📋 Description

• Answer incoming customer questions via phone, email, or assigned tasks • Support product training and troubleshooting through virtual customer meetings • Handle clinical issues, medical events, onboarding, product use, PDM settings, and product conversion contacts • Assess customer training and education needs and provide individualized clinical guidance and recommendations • Follow standardized workflows, document customer interactions in the CRM system, and meet service levels • Maintain thorough knowledge of Insulet products and explain their operation and use • Proactively manage customer relationships and retain customers on product • Promote insulin pump therapy and provide continuous customer education • Provide on-call support as needed • Collaborate with Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Clinical Field, Customer Care, Post-Market, and Quality Systems teams • Maintain HIPAA and regulatory compliance • Ensure timely reporting to required agencies • Assign patient trainings to Certified Pump Trainers or conduct training by phone, virtually, and email • Complete administrative duties on time • Participate in regular team and cross-functional meetings

🎯 Requirements

• Bachelor’s degree and a minimum of 2 years’ experience training and/or managing insulin pump patients • Professional up-to-date credentials and/or certifications are mandatory, including Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN) • State licensure is mandatory as required • Current Certified Diabetes Care and Education Specialist certification required • Must be able to maintain all required licensure for duration of employment • Experience communicating with a wide range of audiences • Prior industry/commercial experience strongly preferred • Experience in a contact center or other relevant environment preferred • Experience providing assessment and troubleshooting via phone, virtual platforms, and email • Salesforce • Requires sitting and standing associated with a normal office environment • Manual dexterity needed for using a calculator and computer keyboard • Working space must meet security and other requirements for remote work

🏖️ Benefits

• Remote working position • Occasional travel support for meetings and Product Support trainings