Clinical Product Specialist

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Insulet Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🔧 Hardware

Healthcare • Hardware

Insulet Corporation is a medical device company headquartered in Acton, Massachusetts, best known as the maker of Omnipod, a line of tubeless, wearable, Pod-based insulin management systems that provide continuous insulin delivery and automated insulin delivery (Omnipod 5). Founded in 2000, the company develops, manufactures, and distributes connected insulin pumps globally, serving over 600,000 customers in 26 countries and reporting $2. 7B in 2025 revenue. Insulet emphasizes engineering next‑generation medical devices, research and development to simplify diabetes management, and sustainability and community impact across its operations.

📋 Description

• Answer incoming customer questions via phone, email, or assigned tasks • Support product training and troubleshooting through virtual customer meetings • Handle customer contacts involving clinical issues, medical events, onboarding, product use, PDM settings, and product conversion • Assess customer training and education needs and provide individualized clinical guidance • Follow standardized workflows, document customer interactions in the CRM system, and meet service levels • Explain Insulet products and their operation and use to customers • Proactively manage customer relationships and retain customers on product • Promote insulin pump therapy benefits and provide continuous customer education • Provide on-call support as needed • Collaborate cross-functionally to support patient success, product innovation, and business growth • Maintain HIPAA and regulatory compliance • Collaborate with Post-Market and Quality Systems on timely agency reporting • Assign patient trainings to Certified Pump Trainers or conduct training by phone, virtually, and email • Perform administrative duties and submit them on time • Participate in regular team and cross-functional meetings

🎯 Requirements

• Bachelor’s degree • Minimum of 2 years’ experience training and/or managing insulin pump patients • Professional up-to-date credentials and/or certifications mandatory, such as CDCES, RD, or RN • State licensure mandatory as required • Current Certified Diabetes Care and Education Specialist certification required • Ability to maintain all required licensure throughout employment • Experience communicating with a wide range of audiences • Prior industry/commercial experience strongly preferred • Contact center or other relevant environment experience preferred • Experience providing assessment and troubleshooting via phone, virtual platforms, and email • Salesforce experience • Ability to meet security requirements for the remote workspace • Ability to perform occasional travel for meetings and Product Support trainings • Ability to maintain HIPAA and other regulatory compliance

🏖️ Benefits

• Remote working position • Occasional travel for meetings and to support Product Support trainings • Healthy work and life balance • Collaborative culture • Learning and development opportunities