Security Systems Technical Support

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🕒 July 11

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Interface Systems

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

Interface Systems is a leading provider of business security, actionable insights, and network connectivity solutions tailored for multi-location businesses. They offer a range of managed services such as remote video monitoring, virtual security, intrusion alarms, and intelligent voice-down systems. Interface Systems specializes in enhancing operational efficiencies by integrating advanced technologies like AI-powered video analytics and scalable network solutions, ensuring seamless compliance and network security. Their services are particularly focused on industries like retail, hospitality, and financial services, helping businesses safeguard assets, optimize operations, and improve customer experiences.

📋 Description

• Ability to lead and manage practical and highly effective technical communication cycles; both verbal and written. • Effectively engages with a diverse internal and external audience. • Execute and/or guide logical security fault isolation practices with clients, which may involve engagement with 3rd Party Service Providers and/or Work Order Requests for Field Technician Support. • Build and maintain enterprise-level client relationships to instill confidence in our product and life cycle management. • Maintain contractual Service Level Agreements and on occasion conduct a root cause analysis around outliers to assist in instilling preventative measures with management. • Determine the validity of the escalation. If valid, take ownership of the incident and resolve. If the escalation is not valid, partner with our level 1 partner to determine the coaching/training needs of the level 1 agent. • Act as a second point of contact for Customer and Field Engineer channels for Interactive Video/Audio, Intrusion, CCTV, and Intercom lines of business. • Manage or assist on assigned projects and program components to deliver services in accordance with established objectives.

🎯 Requirements

• Minimum of 3 years of practical experience with a technology service provider • Experience troubleshooting and repairing CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion is a plus • Working and Practical knowledge of low-voltage installation and support is a plus • Honeywell, DMP, and Bosch training and/or certification is preferred

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities