IT Support Technician III

Job not on LinkedIn

October 9

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Interlaced.io

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Enterprise • SaaS • Cybersecurity

Interlaced. io is a company that specializes in providing IT services to startups and growing businesses. They offer comprehensive IT solutions including IT onboarding, cyber readiness, network support, cybersecurity, IT helpdesk, and managed cloud services. With a focus on streamlining operations and preparing businesses for rapid growth, Interlaced. io helps startups by managing day-to-day IT tasks, ensuring data security, and facilitating smooth employee onboarding and offboarding processes. Emphasizing a proactive and adaptable approach, they aim to enhance business efficiency and support scaling with ease.

11 - 50 employees

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

📋 Description

• Acting as an escalated layer of Interlaced's support team, coordinating efforts between department leaders • Ensuring escalated tickets have a resolution plan • Reviewing complex and critical service tickets to implement proactive solutions • Acting as a gatekeeper for Key Contact approval process, contact verification, and license management • Taking reactive support tickets to resolution and working on proactive projects • Maintaining knowledge of internal systems and client-facing technology solutions • Managing internal/client systems improvements and collaborating on technical automation initiatives • Developing and maintaining assigned key relationships with clients • Providing training to service team members and new employees • Assisting in updating the onboarding journey when applicable • Partnering with leadership to guide team culture.

🎯 Requirements

• A minimum of 5+ years working in IT, with a focus on help desk and customer support • Knowledge of common business technologies and experience working in diverse technical environments • Technical skill-set with the ability to quickly incorporate new techniques and processes • Personable with the ability to interact at all levels of the client's business • Ability to simplify complex technical solutions and convey them to end users • Experience with various cloud infrastructure components. • Must have a dedicated working environment/home office with stable internet connection.

🏖️ Benefits

• Starting salary between $80,000-90,000 DOE annual with quarterly bonuses • FMLA Non-Exempt • Medical, vision and dental benefits • Cell phone and gym reimbursement • 16 paid Holidays annually - 6 fixed and 10 flex • 2 paid "Give Back" volunteer days annually • Paid vacation and sick time • 401k matching • Fuel reimbursement • Peer-to-peer bonus allowance • New Macbook Pro, monitor, keyboard and mouse