Implementation Engineer – Contract

🔥 2 minutes ago

🇨🇦 Canada – Remote

💵 CA$40 - CA$50 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 1%

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Intermedia Cloud Communications

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

💰 Venture Round on 2017-02

Consulting • Healthcare • Legal

Intermedia Cloud Communications is a leading provider of cloud-based communication solutions, specializing in unified communications, video conferencing, and various productivity tools. Their platform, Intermedia Unite, integrates voice, video, chat, and file management into a seamless user experience, enabling businesses to communicate and collaborate effectively from anywhere. With a focus on security and compliance, Intermedia serves a range of industries including healthcare, legal services, and financial services, helping organizations enhance productivity and customer care with advanced technology and support.

📋 Description

• Analyze customer contact center configurations, data extracts, and call flows to plan API integrations • Gather and document customer requirements, evaluate system readiness, and define scope, deliverables, and timelines • Build integrations between the Intermedia contact center platform and third-party CRM, billing, and payment services using APIs • Design authentication, requests, data mappings, retries, and error handling; validate connectivity with tools such as Postman • Create and maintain backend services, webhooks, middleware, and automation workflows • Transform and synchronize data across CRM platforms, billing systems, and internal databases • Design and implement API-driven IVR call flows, including data collection, menu design, conditional routing, and payment integrations • Collaborate with product, backend engineering, security, support, and vendor teams to resolve constraints and implement cloud integrations with Azure or AWS • Write and maintain automated tests, integration documentation, and operational runbooks • Troubleshoot integration failures, latency, data quality, and complex production issues across APIs, IVR platforms, and CRM systems • Apply security practices including OAuth 2.0, secrets management, and encryption • Lead technical design discussions and provide professional services and consulting for large and strategic customer accounts • Provide post-implementation escalation support for stability and successful adoption

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of experience in contact center technology, systems integration, or technical implementation • Equivalent combinations of education and experience may be considered • Hands-on experience with enterprise contact center technologies, including IVR call flows, routing rules, callbacks, external data tables, working hours configurations, and reporting or monitoring tools • Strong understanding of REST APIs, JSON, webhooks, and OAuth 2.0, with practical experience using API documentation and tools such as Postman • Familiarity with GraphQL APIs and API debugging using Swagger or developer portals • Hands-on scripting or development experience in Python, JavaScript, Java, or C# • Working knowledge of SQL, data mapping, and data transformation • Experience integrating CRM platforms such as Salesforce or Zendesk with external systems • Experience with cloud services, logging, and monitoring • Understanding of API rate limits, retries, versioning, permissions, secrets management, and encryption • Ability to analyze customer environments and translate requirements into scalable solutions • Ability to manage deliverables, timelines, tests, and technical documentation, and use ticketing or CRM systems • Excellent written, verbal, and customer-facing communication skills • Ability to work independently and collaborate with Sales, Product, Development, Security, Support, and external vendors • Ability to work effectively in a remote environment with a reliable home office setup, internet connectivity, workstation, and required software

🏖️ Benefits

• Equal opportunity employment • Reasonable accommodations for identified disabilities or other limitations as required by applicable laws • Commitment to diversity and non-discrimination

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