Knowledge Management Specialist

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Introhive

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔌 API

🤖 Artificial Intelligence

🤝 B2B

API • Artificial Intelligence • B2B

Introhive is a software company specialized in providing AI-powered client intelligence solutions for large, sales-focused B2B enterprises. The company's platform automates the capture and enrichment of client data, unlocking insights into networks of relationships and activities to drive growth and collaboration. Introhive aims to increase transparency, operationalize relationships, and enhance productivity by reducing manual data entry in CRM systems, empowering firms to achieve a more connected and client-centric organization. It is highly acclaimed by industry leaders and recognized for its customer intelligence capabilities by analysts such as Gartner and Forrester.

📋 Description

• Own the day-to-day operations of the knowledge base: audit, update, and optimize content for accuracy, clarity, and accessibility • Identify and address content gaps or redundancies to ensure comprehensive product coverage • Maintain content health through regular reviews and incorporate SEO best practices where applicable • Analyze customer interactions and feedback across support channels to identify trends and areas for new content • Write, edit, and publish knowledge base articles that deliver consistent voice, tone, and structure • Collaborate with subject matter experts to translate technical concepts into customer-friendly documentation • Partner with Product and Engineering teams to create or update content aligned with new feature releases and updates • Act as a liaison between Product and Support teams to ensure knowledge sharing and alignment • Communicate updates proactively to support teams when articles are added or revised • Develop processes and best practices for continual content improvement and team enablement • Contribute to the broader knowledge management strategy by tracking metrics on content engagement, usefulness, and search performance

🎯 Requirements

• 2+ years of experience in knowledge management, content strategy, technical writing, or related roles • Proficiency with knowledge management and support tools (e.g., Zendesk Guide, Intercom, Confluence, HelpDocs) • Exceptional writing, editing, and organizational abilities • Strong analytical skills to evaluate content effectiveness and improve user experience • Comfort working cross-functionally and communicating in distributed teams • Experience implementing or improving knowledge management processes or governance frameworks (nice-to-have)

🏖️ Benefits

• We trust you to own your craft • Encourage curiosity to fuel innovation • Celebrate collaboration over competition