Senior Account Manager

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November 20

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Intus Care

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Healthcare Insurance • SaaS • Artificial Intelligence

Intus Care is a healthcare analytics platform that synthesizes healthcare data to identify risks, visualize trends, and optimize care. The company empowers long-term care providers to deliver more effective care to older adults by predicting high-risk patients, reducing expenditures through early risk detection, and improving organizational performance using data-driven insights. Intus Care is particularly beneficial for PACE (Programs of All-Inclusive Care for the Elderly) organizations, providing tools that enable care providers and executives to make informed decisions and proactively manage patient care based on real-time analytics.

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

💰 $13.1M Venture Round on 2023-01

📋 Description

• Serve as the primary commercial contact for assigned clients, managing renewals, upsells, and contract negotiations in partnership with leadership • Develop and maintain strong, trust-based relationships with executive and operational stakeholders across client organizations • Monitor and be responsible for overall account health and proactively address risks or barriers to client satisfaction in conjunction with other cross-functional teams • Serve as the voice of the customer internally by building trusted, cross-functional relationships across Product, Client Delivery, Analytics, and other key teams-becoming a go-to connector who routes client needs efficiently to the right stakeholders without unnecessary handoffs • Identify and pursue opportunities to expand IntusCare’s footprint through cross-sell and upsell strategies • Lead quarterly business reviews and strategic planning sessions with clients • Collaborate internally with Product and Analytics teams to communicate client needs, feature requests, and success stories • Maintain accurate records of account activity, renewal timelines, and pipeline opportunities in CRM and project systems

🎯 Requirements

• 5-8+ years of experience in account management, client partnerships or commercial roles within healthcare technology, population health or SaaS environments • Strong understanding of healthcare delivery models (PACE, ACOs, Medicare Advantage, etc.) and the dynamics of risk-bearing organizations • Proven success managing complex, multi-stakeholder accounts with high retention and growth outcomes • Excellent communication, negotiation and relationship-building skills • Commercial mindset with demonstrated ability to drive renewals, upsells, and revenue expansion • Comfortable collaborating cross-functionally in a fast-paced, high-growth environment • Proficiency with CRM systems and project management tools • Experience with EMR software is a plus

🏖️ Benefits

• Competitive salary and benefits package • Opportunity to work with a passionate and innovative team • Professional development and growth opportunities • Flexible work environment