Call Centre Representative

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North Bay Economic Development

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1925

🤝 B2B

🏛️ Government

B2B • Economic Development • Government

North Bay Economic Development is an organization focused on promoting business growth and attracting investment to North Bay, Ontario. It provides resources for site selection, development support, and funding incentives to businesses looking to establish or expand in the region. The organization collaborates with local industries and post-secondary institutions to ensure a skilled workforce is available to meet the needs of businesses, while also highlighting the community's quality of life and competitive advantages.

📋 Description

• Gather information from incoming calls, live chat sessions and various media platforms, and route it appropriately. • Sell bus and train tickets by phone, including Ontario Northland combined through-tickets. • Provide the public with fare and schedule information for all services. • Perform daily checks and reconcile paperwork and daily sales. • Respond to customer inquiries by email, telephone or other correspondence methods. • Follow up on customer concerns and complaints. • Use the Bus Messaging Service software to provide pricing/fare information by phone. • Provide live chat support to customers on the Commission’s website. • Follow up on inquiries and respond via social media platforms. • Communicate with customer service sales agents, bus drivers/operators and the control centre. • Work day, evening and night shifts in a 24/7 call centre.

🎯 Requirements

• High school diploma or General Educational Development (GED) certificate. • Two to three years of customer service experience in a fast-paced environment, preferably in a call centre. • Fluent in English and French. • Must be able to complete a French language proficiency test. • Available to work shifts, including weekends and statutory holidays. • Ability to work independently from home in a safe, dedicated workspace. • Have an internet connection that provides excellent call quality and low latency, with minimum speeds of 10 Mbps download and 1 Mbps upload. • Strong computer skills and experience with Windows applications. • Excellent verbal and written communication skills. • Experience reconciling multiple transactions. • Working knowledge of media platforms, including Facebook and X (formerly Twitter). • Ability to work independently. • Flexible and adaptable to schedule changes. • Working knowledge of the Accessibility for Ontarians with Disabilities Act (AODA), 2005. • Commitment to complying with the Commission’s occupational health and safety standards. • The successful candidate will be subject to a criminal record check, employment reference checks and education verification. • Must be legally entitled to work in Canada.

🏖️ Benefits

• Competitive salary • Excellent benefits package • Defined benefit pension plan • Paid vacation • Paid personal days • Discounts on passenger bus and train services • Accommodations available for applicants with disabilities throughout the recruitment process