Customer Call Centre Representative

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North Bay Economic Development

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1925

🤝 B2B

🏛️ Government

B2B • Economic Development • Government

North Bay Economic Development is an organization focused on promoting business growth and attracting investment to North Bay, Ontario. It provides resources for site selection, development support, and funding incentives to businesses looking to establish or expand in the region. The organization collaborates with local industries and post-secondary institutions to ensure a skilled workforce is available to meet the needs of businesses, while also highlighting the community's quality of life and competitive advantages.

📋 Description

• Sell ONTC bus/train and interline tickets over the phone • Provide fare and schedule information for all services to the general public • Perform daily audit functions to reconcile paperwork and daily sales • Respond to customer enquiries via email, phone, live chat, social media, and other correspondence • Respond to customer concerns and complaints • Use Bus Parcel Express software to provide quotes over the phone • Monitor and answer enquiries through social media platforms • Communicate with Customer Service Sales Agents, Motor Coach Operators, and Control Centre • Work within a 24/7 call centre operation with rotating day, evening, and night shifts

🎯 Requirements

• Secondary School Diploma or General Educational Diploma (GED) • 2-3 years’ experience providing customer service in a fast-paced environment, preferably in a call centre setting • Fluent in both official languages (English and French) • Must pass a French language proficiency test • Ability to work shifts, weekends, and holidays • Ability to work independently at home with a secure, quiet workspace and closing door • Dedicated internet bandwidth of at least 10 Mbps download and 1 Mbps upload, capable of supporting excellent call quality and high-speed response • Strong computer skills and experience using Windows-based applications • Excellent oral and written communication skills • Previous experience dealing with reconciliation for multiple transactions • Working knowledge of media platforms such as Facebook and Twitter • Flexibility to adapt to changing schedules • Working knowledge of Accessibility Regulations (AODA) • Commitment to health and safety • Must pass criminal record check, employment references, and education verification

🏖️ Benefits

• Competitive salary • Excellent benefit package • Defined benefit pension plan • Paid vacation • Paid personal leave days • Discounted transportation on bus and passenger rail services • Accommodation for applicants with disabilities throughout the recruitment process • Barrier-free employment accommodations • Employment equity commitment