Staff Software Engineer, Go-to-Market Systems, AI

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $222.9k - $334.3k / year

⏰ Full Time

🔴 Lead

🔙 Backend Engineer

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Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Block is a technology company that aims to increase access to the global economy through its various brands. Square provides commerce and financial services designed for sellers, while Cash App offers an easy platform for spending, sending, and storing money. Afterpay allows customers to manage their spending over time. Additionally, TIDAL empowers artists by providing them with tools for entrepreneurship, and Bitkey and Proto focus on bitcoin and related services. Together, these services contribute to building an open financial system accessible to everyone.

📋 Description

• Own the technical strategy, architecture, and long-term evolution of the go-to-market technology stack. • Design, build, and operate production-grade AI agents and automated workflows that reduce manual sales work, improve decision-making, and give time back to sales teams. • Lead technical execution across initiatives by setting direction, breaking down complex problems, reviewing designs, and helping engineers deliver high-quality solutions. • Remain hands-on throughout the software lifecycle, from prototyping and architecture through implementation, testing, deployment, and production operations. • Partner with Sales and Sales Strategy & Operations to understand workflows, identify high-value opportunities, and translate business problems into scalable technical solutions. • Establish patterns, evaluation methods, and guardrails for reliable, observable, secure, and safe AI systems handling sensitive business data. • Define success measures and use data, evaluations, and user feedback to improve accuracy, adoption, and business impact. • Make build-versus-buy decisions and guide integrations across internal platforms, CRM systems, data services, and third-party tools. • Build alignment with senior technical and business partners, communicate complex tradeoffs, and raise engineering standards through mentorship and design reviews.

🎯 Requirements

• A minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience. • Experience setting technical direction and delivering complex, business-critical systems across multiple teams or functional areas. • Experience designing, building, and operating production software that uses large language models, AI agents, tool calling, retrieval, workflow orchestration, or related technologies. • A track record of moving AI capabilities from prototype to production, including evaluation, observability, security, reliability, and human oversight. • An AI-native approach to engineering, using AI tools throughout development while applying sound judgment about when to use models, deterministic software, or human review. • Strong software engineering and system-design skills, with the ability to work hands-on across application, service, integration, and data layers. • Experience leading technical execution through influence, mentorship, architecture, and direct contribution, without relying on formal reporting authority. • The judgment to navigate ambiguous problems, evaluate technical and business tradeoffs, and influence senior engineering and business partners. • Familiarity with sales processes or go-to-market systems—such as lead management, opportunity management, forecasting, account planning, or customer relationship management platforms—is helpful but not required.

🏖️ Benefits

• Remote work • Medical insurance • Flexible time off • Retirement savings plans • Modern family planning

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