Senior Account Manager

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August 13

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Invoca

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Artificial Intelligence • B2B • Telecommunications

Invoca is a leading provider of a revenue execution platform designed to help marketing, sales, and contact centers drive more revenue. They specialize in call tracking, artificial intelligence, and interaction management to optimize revenue growth. Their innovative platform connects marketing investments directly to offline sales through AI capabilities, offering detailed insights into buyer behavior from calls. Invoca supports a wide range of industries including automotive, financial services, healthcare, home services, insurance, retail, telecom, and travel & hospitality. The company is recognized for helping businesses optimize ad spend and improve campaign performance through full attribution for every call.

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

🤝 B2B

📡 Telecommunications

📋 Description

• About Invoca: Invoca leads the revenue execution platform market by using AI to link online marketing with offline sales teams and optimize every stage of the buying journey. With over 300 employees, 2,000+ customers, and $100 million in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184 million from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. • About the Team: The Account Management team at Invoca is a revenue-driving force focused on growing and expanding strategic customer relationships. We are a dynamic, results-oriented group responsible for managing a book of business, hitting quota, and identifying new opportunities for growth within our existing customer base. • About the Role: Responsible for executing on retention and expansion goals, the Senior Account Manager ensures Invoca is aligned with the customers' needs and expectations by working cross-functionally with Customer Success and Account Executives to ensure the renewal and growth of every customer. In this position, you will be expected to craft and execute strategic account plans, support customer relationships, and demonstrate and quantify platform/feature value to ultimately ensure subscription renewal and expansion. • You Will: Drive Account Success; Strategic Account Planning; Customer Relationship Management; Proactive Engagement; Software Demonstrations; Value Proposition Communication; Forecasting and Reporting; Cross-Functional Collaboration; Negotiation and Closure. • You Have: Experience; Industry Knowledge; Technical Proficiency; Communication Skills; Negotiation Skills. • Nice to Haves: Marketing Tech Experience; Vertical Experience. • Salary, Benefits & Perks: At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include: Flexible Time Off; Paid Holidays; Health Benefits; Fertility assistance; Retirement; Stock Options; Mental Health Program; Paid Family Leave; Paid Medical Leave; InVacation; Wellness Subsidy; Position Base Range - $94,500 to $114,000 Salary Range / plus commission potential. • DEI Statement: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace. • LI-Remote

🎯 Requirements

• Experience: 5+ years of on-quota, B2B SaaS experience with a focus on marketing tech and/or ad tech for large organizations. • Industry Knowledge: Fundamental understanding of online advertising and marketing technology with experience in account management or sales. • Technical Proficiency: Skilled in using modern SaaS tech stack including Salesforce, LinkedIn, Slack, and Business Intelligence Systems. • Communication Skills: Strong verbal and written communication skills, with the ability to build rapport and trust with clients through a consultative approach. • Negotiation Skills: Experience negotiating business terms and managing documentation such as MSSAs and SOWs.

🏖️ Benefits

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed. • Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family. • Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included. • Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. • Stock Options – All employees are invited to share in Invoca’s success through stock options. • Mental Health Program – Well-being support on a broad range of issues is available through our SpringHealth program. • Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members. • Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs. • InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service. • Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more. • Position Base Range - $94,500 to $114,000 Salary Range / plus commission potential