Customer Success Manager

🕒 June 5

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InvoiceCloud, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛡️ Insurance

📦 Logistics

💼 Consulting

Insurance • Logistics • Consulting

InvoiceCloud, Inc. is a leading provider of digital bill payment solutions, dedicated to enhancing the billing and payment experience for its users. The company specializes in enabling seamless interactions with applications designed to simplify payment processes across various industries, including utilities, insurance, and local government. InvoiceCloud's True SaaS platform offers intelligent communication tools, paperless enrollment options, and integration capabilities, facilitating increased digital payment adoption and customer satisfaction. Their innovative approach has been recognized with industry awards, and they continue to work with partners to deliver efficient, customer-centered payment solutions.

📋 Description

• Builds strong, strategic partnerships with a defined group of clients • Ensures clients achieve maximum value from the InvoiceCloud platform • Guides day-to-day engagement, strengthens retention, and influences digital adoption programs • Identifies opportunities for product expansion • Executes strategies that increase digital payment adoption and improve customer experience

🎯 Requirements

• Strong relationship management experience with a track record of driving retention and growth • Experience supporting clients in person and via virtual communication tools (Teams/Zoom) • Background in electronic billing, payments, merchant services, or related SaaS platforms preferred • Excellent verbal, written, presentation, and interpersonal communication skills • Customer-driven and results-oriented, with the ability to influence decision-making • Strong organizational, planning, and time-management skills • Experience working independently and managing multiple priorities in a fast-paced environment • Proficiency with Microsoft Office tools and Salesforce

🏖️ Benefits

• Medical, dental, vision, life & disability insurance • 401(k) plan with company match • Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays • Mental health resources • Paid parental leave & Backup Care • Tuition reimbursement • Employee Resource Groups (ERGs)